ORC Trainer and Governance Support

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

You will be responsible for developing and delivering Outpatient Training to the Outpatients Referral and Communication Team (ORC), to ensure that data is entered onto EPR (Electronic Patient Record) by users in accordance with NHS Data Standards, data definitions, DoH RTT (18 weeks) guidance and local policies.

In this important role the individual will help configure, test and train as well as act as a centre of knowledge and excellence regarding the ORC functions.

You will support the Governance process and manage PALS concerns, enquiries, complaints and incidents, and ensure the learning from the outcomes is translated into the training program.

You'll manage the HR processes for the teams, working alongside the Team Leaders in maintaining records.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Main duties of the job

• Deliver end to end training in relation to the Trust telephony system and any other systems which are used to communicate with patients for the purpose of Outpatient appointments.
• Provide assistance and advice with outpatient pathway processes throughout the Trust. The post holder will also work to develop online and face to face training and education modules tailored to both clinical and administrative staff

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

Person specification

Qualifications

Essential criteria

• Degree or equivalent

Desirable criteria

• Formal training qualification

Knowledge and Experience

Essential criteria

• Experience in delivering training or coaching
• Experience of working in a customer / patient focused environment

Desirable criteria

• Experience in service transformation programmes

Communication Skills

Essential criteria

• Experience developing training materials
• Ability to communicate complicated information to all team members and patients / carers
• Ability to analyse training needs and performance data

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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