Operational Lead - Pembridge Specialist Palliative Care Service

Job description

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

Essential criteria

• Relevant professional qualification at degree level or equivalent knowledge and experience.
• Postgraduate management, leadership, health-service or specialist clinical qualification, or equivalent experience at master's level.
• Evidence of continuing personal and professional development.
• Current professional registration where the applicant's professional background requires it.

Desirable criteria

• Master's degree or equivalent.
• Formal quality-improvement, project-management or coaching qualification

Experience

Essential criteria

• Substantial senior operational management experience within healthcare, community services, specialist palliative care, hospice care or a comparably complex multidisciplinary service.
• Experience of leading multidisciplinary services and managing staff through other managers or senior practitioners.
• Experience of performance, quality, risk, workforce and financial management.
• Experience of service redesign, mobilisation or organisational change.

Desirable criteria

• Operational management experience within specialist palliative and end-of-life care.
• Experience of outpatient, wellbeing, psychological, social support or bereavement services.

Skills & Knowledge

Essential criteria

• Detailed knowledge of NHS policy, governance, quality, safeguarding, workforce and financial frameworks
• Understanding of person-centred palliative and end-of-life care and the contribution of physical, psychological, social, spiritual and bereavement support.
• Knowledge of performance management, demand and capacity, outcome measurement, audit and quality improvement.
• Highly developed leadership, influencing, negotiation and change-management skills.

Desirable criteria

• Knowledge of North West London community specialist palliative care pathways and commissioning arrangements.
• Knowledge of bereavement models, psychological support pathways and stepped-care approaches.
• Advanced facilitation, coaching or mediation skills.

Other

Essential criteria

• Visible, credible and compassionate leader
• Commitment to high-quality, equitable and person-centred care.

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust