Op RESTORE Complex Case Coordinator

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Successful candidates will have a clinical background with excellent knowledge and skills in musculoskeletal issues as well as an understanding of both the NHS and military culture and environment and have excellent administration skills. They will be used to managing a clinical team and overseeing clinical pathways of care. The postholder will be responsible for overseeing and final sign off of clinical plans to support veterans ongoing physical health and presenting them at a virtual MDT for agreement. They will have good problem-solving skills and be used to working in a changing environment with different patients requiring different strategies within a developing service. Whilst the postholder will not have face to face contact with veterans, this role will include liaising with GPs, hospital consultants, military charities and other stakeholders to ensure those more complex referrals are supported with a holistic overview, coordination of other stakeholders and liaison with the MOD and Personnel Recovery Units (PRUs) for personnel leaving the Armed Forces who meet the criteria of the service.

Please note this is a home-based post - the expectation is that the postholder will be based at their home with occasional travel into London or other parts of England.

Main duties of the job

• To be accountable in own area of responsibility to provide clinical, and professional leadership to the multi-disciplinary team providing welfare support.
• To continue to demonstrate advanced clinical skills in practice and provide support and advice re service development and the delivery of care in partnership with service users, carers, staff, managers, other agencies.
• To be responsible for complex care coordination across Op RESTORE.
• To develop key partnerships, working to ensure effective whole system working, through effective communication and networking with other disciplines and by working across professional boundaries.
• To work alongside the other Op RESTORE clinicians to deliver clinical care plan for veterans accessing the service, and present these for consultant sign-off.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria

• Educated to Masters Level or Post Graduate advanced clinical/professional qualification or be able to fully demonstrate equivalent knowledge and experience
• An accredited leadership qualification or be able to demonstrate advanced leadership and management skills; motivation, team building, developing positive interpersonal relationships, negotiation, conflict resolution, problem solving, managing change, being creative
• First level degree or equivalent professional experience supplemented by post graduate specialist training to master level

Desirable criteria

• Member of specialist interest group/network, locally or nationally
• Working knowledge of required IT systems

Skills/knowledge/ abilities

Essential criteria

• Knowledge of the NHS and the healthcare system and current policy drivers within the UK - for the Armed Forces community and general public
• Able to manage challenging situations

Experience

Essential criteria

• Experience of working as a clinician in a military or Armed Forces environment

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on