Online Manager

Job description

At Morrisons, we're proud to be The Market Street Grocer. We don't just move boxes; we are food makers and shopkeepers. As an Online Manager, you won't be stuck behind a desk. You'll be the driving force behind our digital storefront, orchestrating a seamless online operation, managing fast-paced fulfilment, and ensuring our customers experience the very best of Morrisons.

Reporting into the Store Manager, You will lead, motivate, and develop a flexible team of colleagues to deliver operational excellence across our Home Delivery, Click & Collect, and rapid on-demand delivery channels.

What you'll be doing day-to-day:

• E-Commerce & Immediacy: Oversee the end-to-end online operation, ensuring fast, accurate picking and seamless execution of home delivery and rapid "immediacy" orders.
• Customer First: Champion excellent service, review feedback, and ensure market-leading product availability for online shoppers.
• People Leadership: Manage scheduling, absence, performance, and training; build a flexible team capable of working across the digital department.
• Operational Excellence: Hit fulfilment and delivery targets, manage budgets (including shrinkage and waste), and take on Duty Manager responsibilities for the wider store.

About you

You thrive in a fast-paced, high-volume fresh retail or food service operation and understand how to run a highly profitable, short-life stock environment.

• Proven Leadership: Proven experience managing and motivating a fast-paced team, ideally in an e-commerce, logistics, or retail delivery environment.
• Great Communicator: Confident handling difficult conversations, listening to feedback, and building relationships across store teams and drivers.
• Adaptable & Tech-Savvy: Comfortable leading teams through change and managing digital fulfilment platforms.
• Knowledgeable: Food safety knowledge relevant to a delivery operation is essential.

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

We are a team of over 90,000 down-to-earth people. Uniquely, we are the UK's second largest food manufacturer and own our entire supply chain; giving you incredibly diverse career paths and development opportunities.

More Perks:

• Competitive Salary: Discussed early in the process to match your experience.
• Colleague Discount: 15% staff discount for you, 10% for a nominated friend/family member.
• Time Off: 33 days annual leave.
• Future Growth: Access to our University-accredited Sir Ken Morrison Leadership School programme.
• Healthcare & Pension: Highly competitive pension scheme and private healthcare.
• Family Support: Enhanced maternity, paternity, and adoption leave.
• My Morri Rewards: Instant discounts, cashback, and perks on everyday dining and leisure

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success
  
  We believe success should be rewarded. So, from a simple thank you to our well-deserved recognition awards, we'll show you how much we value you. We care for our colleagues. It's how we keep hold of the best talent.
• Pay
  
  Morrisons wouldn't be what it is without our amazing colleagues, which is why we offer competitive salaries to ensure we attract and retain the best.
• Colleague discounts
  
  We operate one of the most generous colleague discount schemes in food retail, and currently offer two discount cards, one for you and one for your family or friend. You will be eligible for a 15% discount on all eligible purchases and your friend or family will be eligible for up to 10% discount.
• Holidays
  
  We know how important it is to take time off to relax and unwind. So, to help you achieve a healthy work/life balance, you'll enjoy at least 28 days of holiday a year pro rata (including public holidays). Your holiday will increase depending on your length of service, too.
• Pension
  
  We have a competitive pension scheme that all our colleagues can join.
• Life assurance
  
  In case the worst should happen, we offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules.
• Money off
  
  Not only will you enjoy 15% off your Morrisons shopping, you'll have access to discount and cashback offers from over 1,500 retailers including everything from fashion and holidays to utilities and electronics. All of our sites offer subsidised meals too.
• Flexible benefits
  
  We offer a range of flexible, voluntary and salary sacrifice benefits that can help you save on your tax and National Insurance. These include:
  
  
  • Holiday buy scheme
  • Payroll giving
• Healthcare cash plan
  
  Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health expenses including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more. Cover is offered at a differents levels to suit your needs, and up to 4 children are covered at no extra cost! We're pleased to be able extend the offer to colleagues' partners. Terms and conditions apply.
• Wellbeing with Vita Health
  
  At Morrisons we care about our colleagues' wellbeing, and we work with a number of organisations to provide information, advice and support to colleagues and their families.
  
  Our wellbeing partner Vita Health, offers free and confidential information, advice and support for all our colleagues and households 24 hours a day, 365 days a year, on all wellbeing matters including mental and physical health. They also provide a management support helpline Monday to Friday.
• Aviva Digital GP and wellbeing
  
  We provide colleagues with free access to Aviva's Digital GP and Aviva Wellbeing app services. Colleagues can book can book unlimited video consultations with an NHS-registered, private GP. To help colleagues when they need it most, It's a 24 hour service. Colleague's children are also covered up to age 16.
• Addiction treatment
  
  We're working with the team at the UK Addiction Treatment Group to support the wellbeing of our colleagues when it comes to addiction and behavioural disorders.
• Salary finance
  
  We've partnered with Salary Finance to provide all colleagues with access to simple, useful financial education, as well as access to loans at competitive and affordable rates, repaid directly from pay.
• Family Friendly benefits
  
  
  • Maternity and Adoption Pay: Full pay for the first 26 weeks of maternity and adoption leave.
  • Paternity Leave: Up to 4 weeks of paternity leave, allowing flexibility within 52 weeks of the birth or placement.
  • Neonatal Leave: An additional week of leave for every week the baby spends in neonatal care, up to the original due date, with a maximum of 12 weeks.
  • Fertility Leave: Up to five days of paid leave per cycle for prospective mothers undergoing treatment, and up to two days of paid leave for partners

Plan your journey
Peckham, United Kingdom, SE15 5EW