Online Business Merchandiser 6 Month FTC

Job description

Online Bsiness Merchandiser 6 Month FTC

Join Sperdrg Head Office- Make a Real Difference Every Day!

Location: East Croydon
Hors: 37.5 | 9.am - 5.3pm - Hybrid working available depending on role responsibilities with days working from home and 3 days in or stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive

Why Sperdrg?

Passionate abot Beaty and Health? Want to be part of an innovative, trend setting retailer? Or vibrant Head Office, based by East Croydon station is a fantastic environment filled with hndreds of brilliant personalities.

We're a team that pts or cstomers and or teams at the heart of everything we do. At Sperdrg, we aim to be the best in accessible health & beaty, loved by or cstomers for vale, choice, friendly advice, service and fn.

Or sccess comes from or people - they make the difference. We're all abot personality, we have fn, and we work hard to deliver That Sperdrg feeling.

Here's the excitingbit... A day incldes:

Online Health Experience Manager is responsible for growing Sperdrg's online healthcare bsiness by creating market-leading digital health experiences that help cstomers find, nderstand and access the right prodcts, services and advice.

The role will work across Trading, Healthcare Services, CRM, Content, X, Digital Marketing, eCommerce and Technology teams to deliver seamless cstomer jorneys that increase health participation online, trst, engagement and commercial performance.

Key Responsibilities:

Leading the online healthcare cstomer experience roadmap across Sperdrg.com and the app. f
Improving health search, atocomplete, search filters, no-reslts jorneys and soltion-led navigation so cstomers can find the right prodct, content or service by symptom, condition or health need.
Working with X, prodct and technology teams to organise digital health jorneys arond cstomer needs
Partnering with Category Trading to strengthen Own Brand visibility throgh PDPs, category landing pages, homepage merchandising, app jorneys, comparison content, FAQs and trst signals.
Working with the content team to develop expert-led Health Hb content and condition gides that are easy to scan, commercially connected and discoverable throgh on-site search, SEO and GEO.
Working with Healthcare Services to make Online Doctor and healthcare services visible at the point of need across PDPs, service landing pages, Health Hb content and app jorneys.
Redcing cstomer friction from symptom discovery throgh consltation, booking, treatment or prescription flfilment.
Creating connected cstomer jorneys that link health needs, prodcts, services, content, CRM and digital marketing activity into complete health missions.
Working with CRM and Loyalty teams to bild replenishment reminders, seasonal health ndges and lapsed cstomer win-back jorneys.
sing cstomer behavior, search insight, loyalty data and performance reporting to identify opportnities, prioritise activity and measre commercial impact.
Spporting AI-enabled health experiences, inclding AI-ready content, natral langage search, intent recognition, personalisation, rotine bilders and lifecycle recommendations.
Managing cross-fnctional delivery from concept throgh testing, lanch and optimisation.

This job is a good fit for yo if:

Yo are a self starter and able to identify opportnities and implement them
Yo are motivated by finding growth opportnities and trning ideas into measrable reslts.
Yo get satisfaction throgh delivering improvements that make a genine difference to cstomers and bsiness performance.
Yo enjoy solving cstomer problems and making complex health jorneys feel simple, reassring and accessible.
Yo know yo add vale throgh combining commercial thinking with cstomer insight and digital exection.
Yo nderstand how content, commerce, search, CRM, X and technology work together to create brilliant cstomer experiences.
Yo are good at balancing strategic planning with hands-on delivery.
Yo can easily bild relationships and bring people together arond a shared goal.
Yo have developed the ability to inflence mltiple teams and manage competing priorities.
Yo enjoy working in a fast-paced environment where priorities evolve and innovation is encoraged.
Yo are crios abot emerging technologies, inclding AI, and how they can improve cstomer experience, discovery and personalisation.
What yo'll need:

Experience in ecommerce, digital trading, digital prodct, CRM, online marketing, cstomer experience or a related digital commercial role.
Strong nderstanding of cstomer jorney optimisation, conversion principles, digital merchandising and onsite experience.
Experience sing cstomer insight, search data, analytics and commercial performance reporting to inform decisions.
Working knowledge of content strategy, SEO, GEO, search optimisation and personalisation.
Experience delivering cross-fnctional projects involving commercial, cstomer, technology and operational stakeholders.
An nderstanding of healthcare, pharmacy, wellbeing or reglated cstomer jorneys wold be valable.
Knowledge of AI, digital innovation or emerging cstomer engagement technologies wold be beneficial.

Here's what's in it for yo:

33 days holiday rising to 38 days with length of service (inclsive of bank holidays)

staff discont codes for yorself and a family member or friend

3% discont on Sperdrg Own Brand Prodcts both in store and online

Hybrid working patterns available depending on role responsibilities with days working from home and 3 days in or stylish, modern and collaborative office close to East Croydon Station

Company pension matching and bons

We offer Stream - a money management app that gives yo access to a percentage of yor pay as yo earn it

Being part of more! We are part of a grop who work closely with Savers, The Perfme Shop and Three K

We are part of A.S. Watson Grop, the world's largest international health and beaty retailer with over 15,7 stores in 5 markets!

nrivalled Learning and Development programmes

Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and spport

Come and be part of something special!

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