Office Coordinator

Job description

Dalcour Maclaren is an innovative and highly dynamic multi-disciplinary consultancy working on a huge range of exciting and diverse projects for a growing client base within Utilities and Infrastructure - think HS2, Offshore wind farms and Nuclear Energy! We are immensely proud to be working on some of the largest infrastructure projects taking place across the UK (and beyond!) which are instrumental in shaping the future of our planet. If you want to play your part in helping the earth become more sustainable, and to reach NetZero by 2050, you would be making the right choice by joining the team here at Dalcour Maclaren.

As an office coordinator, you will:

• Be a visible, accessible front-of-house member of the Facilities team, providing a warm welcome and help with any Facilities-related queries to all staff and visitors
• Coordinate and support the preparation of Bignell facilities for events, and be on hand to support with execution to ensure they go smoothly
• Take ownership of the company mainline, taking and transferring calls effectively and professionally, and provide training and support to new call group members
• Monitor and report on mainline call answering performance to support with the delivery of a 5* service
• Manage inbound post to ensure it reaches its destination promptly, and outbound post to ensure it is stored safely and collected when it should be
• Manage the visitor booking and arrival/departure process to ensure they are warmly welcomed, offered refreshment etc. and collected promptly
• Manage the provision, replacement and return of access cards for all staff and visitors
• Work closely with the Bignell Park Office Lead to help optimise the office experience for all staff and visitors
• Provide tours as required as part of new staff and visitor orientation
• Support the Facilities team with the arrangement of both routine maintenance and project-related activities across DM's estate, in line with the team's business plan
• Take care of our indoor plants and proactively improve our office spaces for the benefit of all

The successful candidate will:

• Excellent customer service skills
• Strong time management
• Administrative and organisational skills with high attention to detail
• Proficient in the use of the Microsoft suite of applications (Outlook, Word, Excel etc.) for communication and document generation
• Positive, can-do attitude
• Has an aesthetic sensitivity (able to instinctively arrange items and objects in a manner which is practical and visually pleasing)

Why Dalcour Maclaren? What makes us different?!

Really and truly, it's our people and our culture. We are 'One Team', and this is the lifeblood of our organisation. We champion new ideas and are fully committed to Corporate Social Responsibility, and our Diversity & Inclusion. Our winning formula for success is investing in the fantastic people within our team to deliver an unparalleled and unique service to our clients. If you are looking to work for a growing organisation who are not afraid to be brave, bold, and push the boundaries to challenge the 'norm', then a career with DM should be the one for you!

Benefits:

• Annual performance bonus scheme
• 25 days annual leave plus 1 day to celebrate your birthday
• Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)
• Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance
• Pension Scheme via The Peoples Pension
• Life insurance (4x Base Salary)
• Free on-site parking in non-city centre offices
• Cycle to work scheme
• 26 Weeks paid Maternity Leave
• 2 Weeks paid Paternity Leave
• BHN Extras - provides discounted gift cards for hundreds of popular retailers
• Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service
• Sabbatical Policy effective at 3 years' service
• Professional development - paid study leave
• Military service paid leave (7.5 days per year)
• Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support
• 2 x Company-wide events every year, in addition to multiple office socials throughout the year

Dalcour Maclaren is an equal opportunities employer.