Observability SME

Job description

• Define and implement enterprise observability strategies, standards, and governance frameworks.
• Design and manage observability solutions covering metrics, logs, traces, and application telemetry.
• Establish monitoring, alerting, and diagnostics best practices across cloud-native platforms and microservices.
• Design and implement distributed tracing solutions using OpenTelemetry and modern observability tools.
• Develop and maintain Grafana dashboards for engineering, operations, business, and leadership stakeholders.
• Monitor platform performance, availability, reliability, and service health across Azure services.
• Define Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational KPIs.
• Collaborate with development, platform engineering, and SRE teams to improve system observability and resilience.
• Drive root cause analysis, incident investigations, and continuous service improvement initiatives.
• Champion operational excellence through proactive monitoring, automation, and reliability engineering practices.

• Strong experience in enterprise observability, monitoring, and operational support.
• Expertise in Grafana dashboard development and observability platform management.
• Hands-on experience with OpenTelemetry, Distributed Tracing, and telemetry frameworks.
• Strong understanding of Site Reliability Engineering (SRE) principles and practices.
• Experience monitoring cloud-native applications, microservices, and distributed systems.
• Knowledge of Azure monitoring services, diagnostics, and observability ecosystems.
• Experience implementing alerting strategies, incident management, and performance monitoring solutions.
• Strong understanding of Event-Driven Architecture and asynchronous application behaviour.