NRC Receptionist

Job description

Detailed job description and main responsibilities

Please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

Training and Qualifications

Essential criteria

• To be educated to 'O' level, GCSE or equivalent standard including English and Maths Experience of Microsoft packages

Desirable criteria

• To possess 5 GCSE passes including English and Maths or equivalent

Experience

Essential criteria

• Basic skills in Microsoft Office
• Attention to detail
• Good communication and telephone skills
• Understanding and respect of confidentiality in the workplace
• Previous customer service experience

Desirable criteria

• Experience of working in an office environment

Communication And Relationship Skills

Essential criteria

• Provides the general public with advice regarding outpatient attendances
• Exchanges information with patients and staff for appointments and general queries
• Ability to communicate in a clear and effective manner
• Ability to develop good working relationships
• Must be understanding and helpful.

Desirable criteria

• Experience of dealing with customers

Analytical and Judgement Skills

Essential criteria

• Exercise judgement and know when to seek advice when dealing with patient enquiries.
• Understand the importance of confidentiality work in line with Trust policies

Planning and Organisation Skills

Essential criteria

• Planning and organisation of routine tasks.
• Plan and organise own time.
• Ability to prioritise own tasks.
• Ability to work within the designated Standard Operating Procedures to ensure consistent Trust wide practice
• Good time management, planning and organisational skills required to prioritise workload.

Physical Skills

Essential criteria

• Ability to retrieve files from shelving using appropriate equipment
• Be able to stand/walk for prolonged periods
• Be able to manipulate trolleys of patient notes.
• Demonstrate a flexible approach towards working.
• Frequent use of VDU equipment.
• Ability to manually handle and manoeuvre equipment / loads.

Desirable criteria

• IT skills to manage and report on complex performance management information

Other requirements specific to the role (eg be able to drive or work shifts)

Essential criteria

• Must be flexible with start and finish times to support cover on weekends and early evenings. This can be discussed further at interview.
• Staff must be able to drive or use public transport / lift sharing to travel to and from work at the NRC

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: If you have a disability and find online job applications difficult, you can use an easy read application form instead.

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