Non Executive Director

Job description

Job summary

2026 marks a significant milestone for Mastercall Healthcare as we celebrate 30 years of providing outstanding care to patients and communities across Greater Manchester and the North West. From our origins as a GP Co-operative in Stockport, we have grown into an award-winning social enterprise and trusted NHS partner, whilst remaining firmly rooted in our values, our people and our communities.

As we enter our next chapter, we are seeking exceptional individuals to join our Board and help shape the future of our organisation.

We welcome applications from individuals with:

• Senior leadership or Board-level experience
• Strong governance, risk and assurance expertise
• Strategic thinking and sound judgement
• Financial and commercial awareness
• An interest in healthcare, public service and social enterprise
• A commitment to equality, diversity, inclusion and collaborative leadership

Remuneration: £15,844 per annum

Time Commitment: Approximately 1 to 2 days per month

Term: Three years, with potential for reappointment

Following completionof the online application, please contact HR [email protected] to obtain and complete two additional formsrequired as part of the recruitment process

Main duties of the job

Our Non-Executive Directors play a vital role in providingindependent judgement, constructive challenge and strategic insight to supportthe continued success of Mastercall.

As an equal member of our unitary Board, you will contributeto strategic development, scrutinise organisational performance and provideassurance that Mastercall remains financially sustainable, well governed andfocused on delivering safe, high-quality care. You will help ensure thatpatient outcomes, workforce experience, innovation and social value remaincentral to Board decision-making.

About us

About Mastercall

Mastercall Healthcare is an award-winning social enterprisedelivering innovative urgent, primary and out-of-hospital NHS services acrossGreater Manchester and beyond. We are passionate about providing the rightcare, in the right place, at the right time.

What makes us different is that we are a social enterprise.We have no external shareholders and reinvest our surplus into improvingservices, developing our workforce, supporting innovation and creating lastingsocial value for the communities we serve. We are proud to be accredited bySocial Enterprise UK and to have achieved a CQC rating of Outstanding forCaring and Good overall.

At the heart of our organisation is our people and cultureframework:

Belong. Grow. Thrive.

We are committed to creating an environment where peoplefeel they belong, are supported to grow and are empowered to thrive. Theseprinciples guide our approach to leadership, decision-making and organisationaldevelopment.

Job description

Job responsibilities

As statutory directors and equal members ofMastercalls unitary Board, Non-Executive Directors share collectiveresponsibility for the organisations purpose, long-term direction, governance,performance and sustainable success.

Bringing independent judgement, relevantexpertise and an external perspective, they contribute to strategy, scrutiniseorganisational and commercial performance, test the quality of assurance andhold the Chief Executive and Executive Leadership Team to account for delivery.Non-Executive Directors provide constructive challenge and appropriate supportwhile maintaining a clear distinction between governance and executivemanagement.

Each Non-Executive Director will help fosteran inclusive, open and high-performing Board culture in which curiosity,respectful challenge, diversity of thought and collective responsibilitysupport sound and timely decision-making.

As guardians of Mastercalls patient purpose,member-led identity and social enterprise ethos, they will ensure that quality,patient safety, social value, workforce experience and financial sustainabilityremain central to Board decisions. Through their contribution and behaviour,they will champion Mastercalls values and help embed Belong, Grow, Thriveacross Board leadership and organisational decision-making.

Job description
Job responsibilities

As statutory directors and equal members ofMastercalls unitary Board, Non-Executive Directors share collectiveresponsibility for the organisations purpose, long-term direction, governance,performance and sustainable success.

Bringing independent judgement, relevantexpertise and an external perspective, they contribute to strategy, scrutiniseorganisational and commercial performance, test the quality of assurance andhold the Chief Executive and Executive Leadership Team to account for delivery.Non-Executive Directors provide constructive challenge and appropriate supportwhile maintaining a clear distinction between governance and executivemanagement.

Each Non-Executive Director will help fosteran inclusive, open and high-performing Board culture in which curiosity,respectful challenge, diversity of thought and collective responsibilitysupport sound and timely decision-making.

As guardians of Mastercalls patient purpose,member-led identity and social enterprise ethos, they will ensure that quality,patient safety, social value, workforce experience and financial sustainabilityremain central to Board decisions. Through their contribution and behaviour,they will champion Mastercalls values and help embed Belong, Grow, Thriveacross Board leadership and organisational decision-making.

Person Specification

Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

General Qualities

Essential

• Independent challenge and collective decision-making
• Evidence of providing constructive and proportionate challenge while listening carefully, remaining open to different perspectives and working collaboratively. Able to support collective decisions once matters have been properly debated and agreed.
• Experience of helping a Board or senior leadership team improve the quality of debate, decision-making, relationships or organisational performance.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• People, culture and Belong, Grow, Thrive
• Evidence of inclusive and values-led leadership and an understanding of the relationship between workforce experience, leadership behaviour, organisational capability and performance. A commitment to Belong, Grow, Thrive, recognising that belonging creates the foundation for people to grow and ultimately thrive.
• Board or senior-level experience of organisational culture, workforce strategy, leadership development, equality, employee engagement, succession, wellbeing or organisational development.

Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

Person Specification
Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

General Qualities

Essential

• Independent challenge and collective decision-making
• Evidence of providing constructive and proportionate challenge while listening carefully, remaining open to different perspectives and working collaboratively. Able to support collective decisions once matters have been properly debated and agreed.
• Experience of helping a Board or senior leadership team improve the quality of debate, decision-making, relationships or organisational performance.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• People, culture and Belong, Grow, Thrive
• Evidence of inclusive and values-led leadership and an understanding of the relationship between workforce experience, leadership behaviour, organisational capability and performance. A commitment to Belong, Grow, Thrive, recognising that belonging creates the foundation for people to grow and ultimately thrive.
• Board or senior-level experience of organisational culture, workforce strategy, leadership development, equality, employee engagement, succession, wellbeing or organisational development.

Experience

Essential

• Board and senior leadership experience
• Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management.
• Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees.
• Governance and fiduciary responsibility
• A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance.
• Strategic judgement
• The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change.
• Quality, patient safety and public service
• A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions.
• Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service.
• NHS and healthcare environment
• The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce.
• Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners.
• Commercial and financial stewardship
• Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose.
• Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround.
• Strategic alliances and system leadership
• The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests.
• Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.

Employer details

Employer name

Mastercall Healthcare
Address

International House

Pepper Road

Stockport

SK7 5BW

United Kingdom

Employer's website