Neighbourhood Connector

Job description

Job summary

This role is offered on a permanent basis. The hours are full time, 37.5 hours per week.

The Home First service is looking for a motivated Band 4 who will be responsible for supporting people recently discharged from hospital to maximise the person's potential for independence and work with health and social care services facilitating a case management approach with health and ongoing care and support needs.If you feel this is you and are looking for a new experience then keep reading.

The Neighbourhood Connector will act as a single point of contact for patients and their representatives. They will develop relationships that will enable them to work in a personalised way to help the person live their best life possible.

Main duties of the job

The post holder will support a defined group of individuals that will benefit from a case management/self-care approach to promote independence. To visit individuals at home to undertake personal assessments and ensure that every person is supported to live the life they wish, to the best of their abilities.

The Neighbourhood Connector will need to establish and maintain excellent communication with individuals and explore complex issues relating to care options and decisions and to sustain effective working relationships across all health and social care services.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job description

Job responsibilities

The post holder will be responsible for developing excellent working knowledge of the support available from partner organisations in health, social care and the voluntary sector to encourage and guide this group of individuals to access these services where appropriate.

They will have the skills and that will enable them to support the person to navigate services and activities that are available to them in their community and make informed choices.

Job description
Job responsibilities

The post holder will be responsible for developing excellent working knowledge of the support available from partner organisations in health, social care and the voluntary sector to encourage and guide this group of individuals to access these services where appropriate.

They will have the skills and that will enable them to support the person to navigate services and activities that are available to them in their community and make informed choices.

Person Specification

Qualifications

Essential

• NVQ Level 3 in health and social care management or similar qualification, or relevant experience
• GCSEs English & Maths Grade C or above

Desirable

• Health Coaching qualification

Experience

Essential

• Experience of working in a health and social care environment role
• Experience of working independently, unsupervised providing high quality services
• Have and understanding of the needs of people/adults with frailty or chronic health problems, particularly in relation to promoting their independence.
• Ability to work effectively alongside different service providers/patients/carers, supporting individuals to maximise self-management
• Able to communicate with patients in an empathic manner, adapting strategies to meet their needs
• To have a full driving licence and business insurance.

Desirable

• Experience or knowledge of health coaching and/or motivational interviewing techniques

Person Specification
Qualifications

Essential

• NVQ Level 3 in health and social care management or similar qualification, or relevant experience
• GCSEs English & Maths Grade C or above

Desirable

• Health Coaching qualification

Experience

Essential

• Experience of working in a health and social care environment role
• Experience of working independently, unsupervised providing high quality services
• Have and understanding of the needs of people/adults with frailty or chronic health problems, particularly in relation to promoting their independence.
• Ability to work effectively alongside different service providers/patients/carers, supporting individuals to maximise self-management
• Able to communicate with patients in an empathic manner, adapting strategies to meet their needs
• To have a full driving licence and business insurance.

Desirable

• Experience or knowledge of health coaching and/or motivational interviewing techniques

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust
Address

Various - Independent Living Centre (Cheltenham), Cirencester Hospital or Stroud Hospital

Village Road

Cheltenham

GL51 0BY

United Kingdom

Employer's website