Neighbourhood Case Support Officer

Job description

Job Introduction

Salary: £28,153 - £30,515 a year pro rata
Hours: 37 & 18.5 hours a week
Contract type: Secondment/Fixed term for 6 months

This role is available for 6 months. Internal candidates who are permanent employees of Luton Council will be appointed on a secondment basis, while external candidates and other eligible applicants will be appointed on a fixed-term contract for 6 months.

Current Luton Council employees applying for this opportunity must obtain written approval from their manager before applying (an email will suffice). A copy of this approval must be included with the application, as we will be unable to progress applications without it.

Please state in your supporting statement if you are applying for 37 hours or 18.5 hours per week.

Please note this role does not attract sponsorship.

What You'll be doing

You will carry out desktop investigations into a range of enforcement and regulatory matters, researching information across multiple systems to assess cases and identify those suitable for further enforcement action. You will prepare and manage case files, support prosecutions and legal proceedings, and provide updates to residents, councillors and other stakeholders.

The role also involves supporting operational activities, including deploying and retrieving monitoring equipment such as CCTV, noise monitoring and air quality equipment across the borough. You'll maintain accurate records, manage enquiries, take meeting notes, provide administrative support and assist in the planning and delivery of enforcement operations. Working both independently and as part of a team, you will help ensure effective enforcement outcomes for the community.

What we're looking for

We're looking for a proactive and organised individual with excellent attention to detail and strong administrative skills. You'll be confident managing casework, researching information and maintaining accurate records across multiple systems.

You will have strong communication skills, be able to deal professionally with residents and partners, and have the ability to manage a varied workload in a fast-paced environment. A flexible approach, sound judgement and the confidence to work independently, including some lone-working duties across the borough, are essential.

Most importantly, you'll be motivated by making a positive impact and committed to supporting effective enforcement services that improve the quality of life for residents, businesses and visitors.

If you're looking for a varied and rewarding role where your work directly contributes to safer and stronger communities, we'd love to hear from you.

About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

Application Process
Only LBC employees and LBC agency workers may apply for this position.

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

Please click here to learn about Luton Council Employee Benefits.

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our 'How to apply' page has more tips to help with your application: Please click here for further information.

Attached documents:

• Luton_Values_Flyer.pdf - Luton Values Flyer
• Neighbourhood Case Support Officer L4.pdf