MSK Therapies - Booking Clerk

Job description

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

We are looking for a friendly and approachable individual to work as a Booking Clerk within our Physiotherapy Administration Team.

This post will be based at Eastbourne DGH although the successful applicant will also be required to cover reception duties at our community sites at within East Sussex.

You will need to work on a shift pattern which may involve some 7:30 am starts and 5:30 pm finishes.

Main duties of the job

The role will involve supporting our reception desks across Sussex; dealing with patient and clinical queries by phone and email, and processing referrals in our Central Booking Office, ensuring the best possible care.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Good general education to GCSE Grade C or above, with English and Maths
• Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
• Knowledge of Microsoft Office Packages including IT skills in excel, word processing (typing) and data entry

Desirable criteria

• ECDL or other recognised IT qualification
• Qualification in use of Microsoft Office Packages

Experience

Essential criteria

• Good understanding of office procedures and general clerical experience
• Must be used to working in busy environment with a variety of different people

Desirable criteria

• Experience of Computerised Booking Systems
• Proven experience of working in a busy Reception

Skills/Knowledge/Abilities

Essential criteria

• Excellent telephone manner and communication skills both verbally and written
• Good IT skills
• Good organisational skills
• Ability to work both in a team and unsupervised
• Good time management
• Recognition of the need for confidentiality
• Ability to understand and follow instructions
• Ability to travel across sites

Desirable criteria

• Ability to undertake work of a repetitive nature
• Knowledge of basic medical terminology
• Prior use of eSearcher, SystmOne, EXCEL

Other

Essential criteria

• Flexible and responsible approach towards changing work priorities
• Good health record
• Reliable work record
• Enhanced CRB disclosure clearance
• Evidence of having worked well in a team
• Evidence that personal behaviour reflects Trust Values

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges