Mental Health Support Worker

Job description

Job summary

Working with CYP emotional needs across allelements of the iTHRIVE model. This diverseand exciting role delivers a range of interventions to CYP (children and youngpeople) at various stages of their emotional recovery and safety needs. Working as part of a multi-disciplinarycommunity team you will work on a rotational basis across the community day &educational provisions as well as the urgent need Haven evening (inc. weekends)service.

Main duties of the job

The successful candidate will provide urgent and day-to-day emotional support to children and young people (CYP) across both the Haven evening service and Hubs day services, supporting mental health needs within the Getting Advice / Getting Help elements of the iTHRIVE model. In the Haven service, you will provide immediate, person-centred support following referrals from urgent or emergency partners such as Police, Ambulance, ED, and CAMHS, conducting rapid safety assessments, implementing mood regulation techniques, de-escalating challenging behaviours, addressing safeguarding concerns, and coordinating safe transitions home or to emergency accommodation. You will develop and implement follow-up care plans, liaise with families and referral partners, and maintain accurate records, while participating in ongoing training and professional development. In the Hubs, you will deliver evidence-based emotional wellbeing support in individual and group settings across schools, community centres, and therapeutic spaces, develop individualised care plans, work with families to provide guidance and resources, advocate for CYP mental health in the community, respond to safeguarding concerns, and engage with local communities to raise awareness of mental health services. The role also includes maintaining records, participating in supervision and peer support, and supporting service development to ensure high-quality, child-centred care.

About us

ABL is an exciting fast-paced, growing communityhealth organisation. As an experienced, CQC registered, provider of communityhealth services, we are passionate about delivering evidence based, innovative,effective and relevant health care services in partnership with individuals,communities and stakeholders.

We are a values drivenorganisation, dedicated to reducing health inequalities and improving peopleslives. We would love to hear from you if you would like the opportunity to workwith in a close team of committed professionals and you share our values ofdesigning and delivering health services.

Job description

Job responsibilities

The successful candidate will play a critical rolein supporting the mental and emotional well-being of CYP within our community.This position involves providing direct urgent mental health services,collaborating with families, emergency services, CAMHS, schools, and communityorganisations, and contributing to a positive, inclusive, and supportiveenvironment for young people.

The ideal candidate willhave experience in providing direct mental health support, a strongunderstanding of the challenges faced by young people. The risks presented on engagement withemergency and urgent services and effective responses to behaviours that challengeand de-escalation techniques, and a commitment to delivering high-quality,compassionate care.

Main Duties and responsibilities:

Haven (Evening service) Inthis part of the role you will be responsible for providing direct urgentemotional support for CYP presenting safety needs and behaviours thatchallenge. After initial contact withone of our identified urgent / emergency service referral partners, the Havenservice provides immediate emotional support.

This service supports CYPthrough person centred support addressing individual immediate care needswithin the Getting Advice / Getting Help elements of the iTHRIVE model.

Independently conduct rapid assessment of referredCYP against service inclusion / exclusion criteria in liaison with Police,Ambulance, ED and CAMHS, collaborate with these services to agree andcoordinate ongoing safety on acceptance to service.

Implementimmediate mood regulation techniques and emotional support for CYP experiencingmental health distress.

Conductsafety assessments and agree necessary collaborative approaches to support withreferral partners to identify the of mental health need, mitigate identifiedrisks and develop appropriate, effective and individualised support plans.

Deescalate and compassionately manage presentingCYPs potential behaviours that challenge.

Report any identified safeguarding concerns of CYPand coordinate necessary actions to mitigate any immediate risks to self /others.

Liaise with Caregivers and referral partnersto ensure ongoing safety of CYP post support and coordinate a safe return to homeresidence or work with partners to identify safe emergency accommodation.

Develop andimplement follow-up care plans, including referrals to appropriate mentalhealth services (internal Be U Swindon & external service offers).

Offerguidance and support to families and caregivers, helping them understand and effectivelyrespond to the mental health needs of their children.

Maintainaccurate and up-to-date records, ensuring all support sessions and plans arethoroughly documented.

Participate in ongoing training and professionaldevelopment opportunities to stay current with best practices in mental healthcare.

Hubs (Day services) This part of the roledelivers emotional support to CYP in community settings inc. education settings,community centres and Be U therapeutic spaces.

This service supports CYP presenting with careneeds within Getting Advice / Getting Help elements of the iTHRIVE model.

Developindividualised care plans based on assessments, considering the unique needsand circumstances of each child.

Provideevidence-based social and emotional wellbeing support, including individual andgroup emotional support to CYP.

Engagewith children in various settings, including schools and community centres.

Workclosely with families as appropriate to offer guidance and support in managingtheir child's mental health challenges.

Advocatefor the mental health needs of children and adolescents within the community,promoting awareness and reducing stigma.

Respondto identified safeguarding concerns and provide support to children andfamilies in need.

Maintainaccurate and up-to-date records of assessments, support plans, progress notes,and other relevant documentation.

Staycurrent with developments in child and adolescent mental health, attendingtraining sessions, workshops, and conferences as needed.

Participatein regular supervision and peer support meetings to ensure best practices andcontinuous professional growth.

Engagewith local communities to raise awareness about mental health issues andavailable support services for children and young people.

Anyother duties appropriate to role to support the development of the serviceoffer and quality of care received by CYP.

This jobprofile is intended as a general guide to the responsibilities attached to thepost and may be altered from time to time, following consultation with the postholder to reflect changing needs of the service &/or ABLs priorities

Skills & Competencies required:

Strong emotional support, de-escalation and risk assessment skills.

Understandingof emergency and urgent services and effective collaboration to mitigateidentified risks.

Resilienceto highly demanding care environments.

Compassionatewhen responding to significant behaviours that challenge.

Excellent understanding of CYP MH challenges.

Proficiencyin maintaining detailed and accurate documentation.

Familiaritywith local mental health resources and services.

Excellentcommunication and interpersonal skills, with the ability to build trust andrapport with children, families, and professionals.

Abilityto work independently and as part of a multidisciplinary team.

Culturalcompetency and sensitivity to the diverse needs of the community.

Please note that we are unable to offer sponsorship for this role

Job description
Job responsibilities

The successful candidate will play a critical rolein supporting the mental and emotional well-being of CYP within our community.This position involves providing direct urgent mental health services,collaborating with families, emergency services, CAMHS, schools, and communityorganisations, and contributing to a positive, inclusive, and supportiveenvironment for young people.

The ideal candidate willhave experience in providing direct mental health support, a strongunderstanding of the challenges faced by young people. The risks presented on engagement withemergency and urgent services and effective responses to behaviours that challengeand de-escalation techniques, and a commitment to delivering high-quality,compassionate care.

Main Duties and responsibilities:

Haven (Evening service) Inthis part of the role you will be responsible for providing direct urgentemotional support for CYP presenting safety needs and behaviours thatchallenge. After initial contact withone of our identified urgent / emergency service referral partners, the Havenservice provides immediate emotional support.

This service supports CYPthrough person centred support addressing individual immediate care needswithin the Getting Advice / Getting Help elements of the iTHRIVE model.

Independently conduct rapid assessment of referredCYP against service inclusion / exclusion criteria in liaison with Police,Ambulance, ED and CAMHS, collaborate with these services to agree andcoordinate ongoing safety on acceptance to service.

Implementimmediate mood regulation techniques and emotional support for CYP experiencingmental health distress.

Conductsafety assessments and agree necessary collaborative approaches to support withreferral partners to identify the of mental health need, mitigate identifiedrisks and develop appropriate, effective and individualised support plans.

Deescalate and compassionately manage presentingCYPs potential behaviours that challenge.

Report any identified safeguarding concerns of CYPand coordinate necessary actions to mitigate any immediate risks to self /others.

Liaise with Caregivers and referral partnersto ensure ongoing safety of CYP post support and coordinate a safe return to homeresidence or work with partners to identify safe emergency accommodation.

Develop andimplement follow-up care plans, including referrals to appropriate mentalhealth services (internal Be U Swindon & external service offers).

Offerguidance and support to families and caregivers, helping them understand and effectivelyrespond to the mental health needs of their children.

Maintainaccurate and up-to-date records, ensuring all support sessions and plans arethoroughly documented.

Participate in ongoing training and professionaldevelopment opportunities to stay current with best practices in mental healthcare.

Hubs (Day services) This part of the roledelivers emotional support to CYP in community settings inc. education settings,community centres and Be U therapeutic spaces.

This service supports CYP presenting with careneeds within Getting Advice / Getting Help elements of the iTHRIVE model.

Developindividualised care plans based on assessments, considering the unique needsand circumstances of each child.

Provideevidence-based social and emotional wellbeing support, including individual andgroup emotional support to CYP.

Engagewith children in various settings, including schools and community centres.

Workclosely with families as appropriate to offer guidance and support in managingtheir child's mental health challenges.

Advocatefor the mental health needs of children and adolescents within the community,promoting awareness and reducing stigma.

Respondto identified safeguarding concerns and provide support to children andfamilies in need.

Maintainaccurate and up-to-date records of assessments, support plans, progress notes,and other relevant documentation.

Staycurrent with developments in child and adolescent mental health, attendingtraining sessions, workshops, and conferences as needed.

Participatein regular supervision and peer support meetings to ensure best practices andcontinuous professional growth.

Engagewith local communities to raise awareness about mental health issues andavailable support services for children and young people.

Anyother duties appropriate to role to support the development of the serviceoffer and quality of care received by CYP.

This jobprofile is intended as a general guide to the responsibilities attached to thepost and may be altered from time to time, following consultation with the postholder to reflect changing needs of the service &/or ABLs priorities

Skills & Competencies required:

Strong emotional support, de-escalation and risk assessment skills.

Understandingof emergency and urgent services and effective collaboration to mitigateidentified risks.

Resilienceto highly demanding care environments.

Compassionatewhen responding to significant behaviours that challenge.

Excellent understanding of CYP MH challenges.

Proficiencyin maintaining detailed and accurate documentation.

Familiaritywith local mental health resources and services.

Excellentcommunication and interpersonal skills, with the ability to build trust andrapport with children, families, and professionals.

Abilityto work independently and as part of a multidisciplinary team.

Culturalcompetency and sensitivity to the diverse needs of the community.

Please note that we are unable to offer sponsorship for this role

Person Specification

Job Specific Requirements

Essential

• ork flexibly and adapt to suit service need.
• Work flexibly across a rota system inc. evenings and weekends.
• Ability to travel across service area footprint.
• Enhanced DBS check.

Qualifications

Essential

• Up to date knowledge of CYP emotional wellbeing / early mental health clinical evidence-based practice and support for parents/carers

Desirable

• Relevant qualification NVQ / Uni Qualification.

Experience

Essential

• Knowledge of development in MH CYP, family development and of transitions.
• Experience of working in an enhanced need MH multi-disciplinary team environment and with external professionals such as emergency services.
• Experience providing direct urgent mental health services within an urgent care setting or working with clients presenting with significant safety needs and behaviours that challenge.
• Ability to work independently to assess and manage risks inc. urgent needs with experience of developing appropriate plans to meet urgent challenging needs.
• Ability to recognise and respond to concerns about child protection and safeguarding.
• Ability to make use of supervision to support own wellbeing and professional development.
• Up to date knowledge of CYP emotional wellbeing / early mental health clinical evidence-based practice and support for parents/carers.

Desirable

• Experience in quality improvement measures.
• Experience in delivering training and workshops to CYP and parents / carers.
• Experience in delivering training to professionals.
• Experience in running group interventions / peer support groups.

Skills and Knowledge

Essential

• Excellent interpersonal skills.
• Excellent communication skills including listening, verbal and written.
• Ability to communicate with CYP of different ages, developmental level and backgrounds.
• Excellent telephone manner.
• Ability to prioritise work tasks.
• Highly resilient, with the ability to work under high pressure and in a fast-paced environment.
• Excellent organisational and time management skills.
• Understanding and evidence of adhering to information governance and data protection policies.
• Efficient problem-solving skills.
• Ability to interact with colleagues and other stakeholders politely and courteously.
• Excellent IT skills and proficient in all areas of Microsoft Office,
• Experience with reporting in client database packages.
• Excellent customer care.
• Evidence of accuracy and paying attention to detail in tasks.
• Punctuality, reliability and honesty.
• Ability to use own initiative and confident to do so in the workplace.
• Work flexibly and adapt to suit service need.
• Work flexibly across a rota system inc. evenings and weekends.
• Ability to travel across service area footprint.
• Enhanced DBS check.

Desirable

• Local knowledge of services and need

Person Specification
Job Specific Requirements

Essential

• ork flexibly and adapt to suit service need.
• Work flexibly across a rota system inc. evenings and weekends.
• Ability to travel across service area footprint.
• Enhanced DBS check.

Qualifications

Essential

• Up to date knowledge of CYP emotional wellbeing / early mental health clinical evidence-based practice and support for parents/carers

Desirable

• Relevant qualification NVQ / Uni Qualification.

Experience

Essential

• Knowledge of development in MH CYP, family development and of transitions.
• Experience of working in an enhanced need MH multi-disciplinary team environment and with external professionals such as emergency services.
• Experience providing direct urgent mental health services within an urgent care setting or working with clients presenting with significant safety needs and behaviours that challenge.
• Ability to work independently to assess and manage risks inc. urgent needs with experience of developing appropriate plans to meet urgent challenging needs.
• Ability to recognise and respond to concerns about child protection and safeguarding.
• Ability to make use of supervision to support own wellbeing and professional development.
• Up to date knowledge of CYP emotional wellbeing / early mental health clinical evidence-based practice and support for parents/carers.

Desirable

• Experience in quality improvement measures.
• Experience in delivering training and workshops to CYP and parents / carers.
• Experience in delivering training to professionals.
• Experience in running group interventions / peer support groups.

Skills and Knowledge

Essential

• Excellent interpersonal skills.
• Excellent communication skills including listening, verbal and written.
• Ability to communicate with CYP of different ages, developmental level and backgrounds.
• Excellent telephone manner.
• Ability to prioritise work tasks.
• Highly resilient, with the ability to work under high pressure and in a fast-paced environment.
• Excellent organisational and time management skills.
• Understanding and evidence of adhering to information governance and data protection policies.
• Efficient problem-solving skills.
• Ability to interact with colleagues and other stakeholders politely and courteously.
• Excellent IT skills and proficient in all areas of Microsoft Office,
• Experience with reporting in client database packages.
• Excellent customer care.
• Evidence of accuracy and paying attention to detail in tasks.
• Punctuality, reliability and honesty.
• Ability to use own initiative and confident to do so in the workplace.
• Work flexibly and adapt to suit service need.
• Work flexibly across a rota system inc. evenings and weekends.
• Ability to travel across service area footprint.
• Enhanced DBS check.

Desirable

• Local knowledge of services and need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

ABL Health Ltd
Address

6 Darby Close,

Nexus Business Centre, Cheney Manor

Swindon, England, United Kingdom

Nottinghamshire

SN2 2PN

United Kingdom

Employer's website