Membership Assistant

Job description

Membership Assistant

London Office (with a blend of home and office based working)

Permanent, full time, 35 hours per week

£29,253 per annum

The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards, and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.

We are looking to recruit a Membership Assistant to join the Membership Team and part of the APC sub-team. The Assessment of Professional Competence (APC) is the assessment process by which people apply to become Chartered Town Planners. You will be working closely with the Senior Membership Assessment Coordinator and with the implementation of the Institute's membership growth and support strategy, as well as a commitment to digital transformation, it is an exciting time to join the RTPI.

In this role you will assist the Senior Membership Assessment Coordinator in processing APC assessment rounds, reviewing and processing submissions, assigning applications to assessors, reviewing assessor feedback to ensure it is appropriate and complies with RTPI standards before being sent out to candidates. You will also be working closely with the APC assessors before, during and after each assessment round.

You will provide administrative support to ensure the smooth running of the annual APC assessor recruitment and training cycle. Helping to ensure the assessor pool are happy and confident to assess candidates' submissions.

Membership Assistants also provide a high standard of customer care, responding to written and telephone enquiries, manging inboxes, giving advice on eligibility for all classes of membership. This includes providing administrative support to ensure the smooth running of the APC webinars.

The RTPI has a positive, supportive and inclusive work environment that actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment that promotes equality, diversity, and inclusion.

Closing date: Tuesday 7 May 2024

Interview date: Thursday 16 and Friday 17 May 2024

To apply, please submit a CV and covering letter that refers to the criteria in the person specification.