Medical Secretary

Job description

Job summary

Band 3 Medical Secretary Team 12

Part-time 3 days per week Monday, Thursday & Friday

Sutton Site

Must have Medical Secretary Experience.

Main duties of the job

The role of the Medical Secretary is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support.

The role of the Medical Secretary has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant's clinical practice and administrative team.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action their own electronic and paper mail on a daily basis, and also that of the consultant team where required.
• To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.

Job description
Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action their own electronic and paper mail on a daily basis, and also that of the consultant team where required.
• To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.

Person Specification

Education/Qualifications

Essential

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook

Experience

Essential

• Previous medical secretarial or administrative experience

Skills/Ability/Knowledge

Essential

• Understanding of medical terminology (preferably oncology)
• The ability to communicate effectively in both written and spoken English to a wide range of people
• Willingness and demonstrable ability to work as part of a team
• Evidence of ability and initiative to prioritise a busy workload
• Evidence of ability to work without close supervision
• Evidence of ability to remain calm when under pressure and cope with unanticipated demands
• Evidence of ability to handle sensitive information without compromising confidentiality
• Evidence of commitment to delivering high quality customer service

Person Specification
Education/Qualifications

Essential

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook

Experience

Essential

• Previous medical secretarial or administrative experience

Skills/Ability/Knowledge

Essential

• Understanding of medical terminology (preferably oncology)
• The ability to communicate effectively in both written and spoken English to a wide range of people
• Willingness and demonstrable ability to work as part of a team
• Evidence of ability and initiative to prioritise a busy workload
• Evidence of ability to work without close supervision
• Evidence of ability to remain calm when under pressure and cope with unanticipated demands
• Evidence of ability to handle sensitive information without compromising confidentiality
• Evidence of commitment to delivering high quality customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust
Address

Royal Marsden Hospital Sutton

Sutton

SM2 5PT

United Kingdom

Employer's website