Medical Secretary - East Dermatology

Job description

Job summary

We are looking for an organised, motivated and experienced Medical Secretary to join our dedicated Dermatology team, working closely with Consultants, Nurse Specialists and the wider clinical team.

The successful candidate will provide a comprehensive medical secretarial and administrative service, supporting the effective coordination of patient pathways and the smooth running of the Dermatology service.

We are looking for someone who has excellent organisational and communication skills, can work independently using their own initiative and is confident managing competing priorities and deadlines.

The role requires a proactive approach to workload management, with particular responsibility for ensuring urgent and suspected cancer (2WW) referrals, clinical correspondence and patient pathways are managed accurately and within required timescales.

The successful candidate will demonstrate a high level of attention to detail, professionalism and the ability to work effectively as part of a busy multidisciplinary team, contributing to the delivery of a safe, efficient and responsive service.

Main duties of the job

You will be responsible for a wide range of medical secretarial and admin duties and will provide administration support for the clinical team which includes medical audio typing, diary management and monitoring of Departmental/Trust targets including Letter turnaround times and RTT. You will also be able to cope with interruptions whilst in periods of concentration and able to manage conflicting priorities.

We are looking for candidates with:

• Evidence of good communication skills both verbal and non-verbal.
• Excellent administrative and IT skills.
• Audio typing experience to a high standard.
• An understanding of Medical Terminology.

We are looking for candidates with:

• Evidence of good communication skills both verbal and non-verbal.
• Excellent administrative and IT skills.
• Audio typing experience to a high standard.
• An understanding of Medical Terminology.

Main duties of the job include but are not exhaustive

• Completing tasks and emails.
• Dealing with patient calls and emails and liaising with medical professionals.
• Audio Typing
• actioning urgent cancer referrals.
• Cashing up of clinics
• Supporting wider team and management
• Ensuring 2ww referrals are typed in timely manner

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Job description

Job responsibilities

• Manage and action incoming tasks, emails and correspondence, ensuring these are prioritised appropriately and completed within agreed timescales.
• Respond to patient telephone calls and email enquiries, providing a professional and sensitive service
• Liaise with GPs, hospitals, consultants and other healthcare professionals regarding patient queries, referrals and clinical correspondence.
• Undertake audio typing of clinical correspondence, including clinic letters, referrals, results letters and other medical documentation.
• Ensure urgent and suspected cancer (2WW) referrals are prioritised, typed and processed within required timescales.
• Monitor and action urgent cancer referrals, ensuring these are appropriately flagged, escalated and progressed in line with national and local pathways.
• Monitor outstanding histology results and ensure these are brought to the attention of the responsible clinician.
• Support the coordination and administration of cancer pathways, including MDT administration when required.
• Proactively monitor and manage RTT pathways, identifying potential delays and escalating breaches
• Supervision of administration assistant including motiv8s, RTWs and training
• Manage and upload clinical images to EMIS, ensuring accurate patient documentation
• Organisation of own workload and office environment
• Cashing up of clinics in absence of admin assistant
• Provide cross-cover for colleagues during periods of absence to maintain service continuity
• Support the training, guidance and supervision of administrative colleagues where required

- monitoring of Departmental/Trust targets including Letter turnaround times and RTT/ 2ww pathway

• You will also be able to cope with interruptions whilst in periods of concentration and able to manage conflicting priorities.
• Ensuring clinics are cashed up in timely manner and patients added to correct waiting list

Job description
Job responsibilities

• Manage and action incoming tasks, emails and correspondence, ensuring these are prioritised appropriately and completed within agreed timescales.
• Respond to patient telephone calls and email enquiries, providing a professional and sensitive service
• Liaise with GPs, hospitals, consultants and other healthcare professionals regarding patient queries, referrals and clinical correspondence.
• Undertake audio typing of clinical correspondence, including clinic letters, referrals, results letters and other medical documentation.
• Ensure urgent and suspected cancer (2WW) referrals are prioritised, typed and processed within required timescales.
• Monitor and action urgent cancer referrals, ensuring these are appropriately flagged, escalated and progressed in line with national and local pathways.
• Monitor outstanding histology results and ensure these are brought to the attention of the responsible clinician.
• Support the coordination and administration of cancer pathways, including MDT administration when required.
• Proactively monitor and manage RTT pathways, identifying potential delays and escalating breaches
• Supervision of administration assistant including motiv8s, RTWs and training
• Manage and upload clinical images to EMIS, ensuring accurate patient documentation
• Organisation of own workload and office environment
• Cashing up of clinics in absence of admin assistant
• Provide cross-cover for colleagues during periods of absence to maintain service continuity
• Support the training, guidance and supervision of administrative colleagues where required

- monitoring of Departmental/Trust targets including Letter turnaround times and RTT/ 2ww pathway

• You will also be able to cope with interruptions whilst in periods of concentration and able to manage conflicting priorities.
• Ensuring clinics are cashed up in timely manner and patients added to correct waiting list

Person Specification

RSA Audio typing or equivalent

Essential

• Significant Medical secretarial experience/A&C 4 equivalent experience relevant to the post

Desirable

• Understand and manage health records
• RSA 3 typewriting or equivalent experience

Essential

Essential

• Supervisory skills/training Advanced ECDL or equivalent

Desirable

• Staff training and work based learning skills

Knowledge

Essential

• Significant Medical secretarial experience/A&C 4 equivalent experience relevant to the post

Desirable

• Understand and manage health records/waiting lists and ICS computer systems Staff training and work based learning skills

Previous Experience

Essential

• Supervisory skills/training Advanced ECDL or equivalent

Desirable

• Excellent verbal and written communication skills, ability to write detailed and accurate reports

Person Specification
RSA Audio typing or equivalent

Essential

• Significant Medical secretarial experience/A&C 4 equivalent experience relevant to the post

Desirable

• Understand and manage health records
• RSA 3 typewriting or equivalent experience

Essential

Essential

• Supervisory skills/training Advanced ECDL or equivalent

Desirable

• Staff training and work based learning skills

Knowledge

Essential

• Significant Medical secretarial experience/A&C 4 equivalent experience relevant to the post

Desirable

• Understand and manage health records/waiting lists and ICS computer systems Staff training and work based learning skills

Previous Experience

Essential

• Supervisory skills/training Advanced ECDL or equivalent

Desirable

• Excellent verbal and written communication skills, ability to write detailed and accurate reports

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust
Address

Waters Green Medical Centre

Macclesfield

SK11 6JL

United Kingdom

Employer's website