Medical Secretary

Job description

Detailed job description and main responsibilities

Main responsibilities include (but are not limited to):

To perform desk reception duties including receiving patients into the department and booking them onto the hospital systems

Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GP's, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary

Be responsible for the receipt of referral letters with timely input onto the computerised IT Systems and ensuring that all patients' demographic information is recorded accurately

To request, cancel and re-arrange appointments when necessary, following procedures to minimise DNA rates

To process rejected referrals following local procedures

To make appointments for all tests provided by the service

To appropriately code all patients on IPM after their visit

To set up new clinics as required

To undertake typing of medical/clinical correspondence using relevant IT systems to a high and accurate standard

To distribute/upload patient reports following current local guidelines/procedures

To carry out general administration duties and provide clerical assistance to all members of staff, as required

To cover the administrator duties during periods of absence

Person specification

Qualifications

Essential criteria

• RSA Level 3 typing/word processing or equivalent qualification or experience
• Vocational Level 3 or equivalent
• GCSE Grade 4 (Grade C and above) in English and Maths

Desirable criteria

• knowledge of ICE/iPM/EVOLVE
• medical secretary diploma

Experience

Essential criteria

• Secretarial experience
• Experience and knowledge of multi-disciplinary team working
• Good customer or patient care
• Working with computer software programmes such as Microsoft Office, e-mail and internet

Desirable criteria

• Medical secretarial experience
• Working with patients requiring health care

Knowledge

Essential criteria

• Knowledge of secretarial or administrative procedures and systems such as answering queries, progress chasing, task-related problem solving, acquired through experience and training
• Ability to deal with complex and sensitive information

Desirable criteria

• Previous experience in demonstrating administrative duties to new starters and less experienced staff

Skills

Essential criteria

• Demonstrate good verbal and written communication skills
• Calm under pressure
• Good time management skills
• High standard of accuracy
• Ability to work as part of a team, maintaining effective working relationships

Desirable criteria

• Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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