Medical PA/Scheduler

Job description

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification.

Co-ordinate and schedule surgeries and pre and post surgical follow up appointments as designated by surgical team.

To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer. Being able to prioritise.

Demonstrate compassion and courtesy towards patients and their families. Provision of high quality patient care.

Person specification

Education/Qualifications

Essential criteria

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook
• Substantial previous medical secretarial experience Experience of diary management.

Desirable criteria

• Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
• European Computer Driving License (ECDL) or Equivalent
• Previous experience of training other secretarial staff
• Previous experience of managing/ supervising staff

Skills Abilities/knowledge

Essential criteria

• Understanding of medical terminology (especially oncology)
• The ability to communicate effectively in both written and spoken English to a wide range of people
• Willingness and demonstrable ability to work as part of a team.

Skills Abilities/knowledge

Essential criteria

• Evidence of ability and initiative to prioritise a busy workload
• Evidence of ability to work without close supervision
• Evidence of ability to remain calm when under pressure and cope with unanticipated demands

Skills Abilities/knowledge

Essential criteria

• Evidence of ability to handle sensitive information without compromising confidentiality
• Evidence of commitment to delivering high quality customer service
• Demonstrable awareness of the needs of the multi disciplinary team.

Other Requirements

Essential criteria

• Self-motivated to produce good quality work
• Demonstrable evidence of personal and professional development
• Able to be flexible to meet the needs of the role

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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