MDT Support Coordinator

Job description

Detailed job description and main responsibilities

To be highly organised & well motivated with a logical approach to work to be undertaken in accordance with training & local protocols.

To prepare, organise & facilitate Multidisciplinary Team meetings by collating all relevant patient information to enable full discussion of patient management by the clinical teams.

To develop close working relationships & communication links with clinical teams.

To ensure clinical team members are made aware of CWT target dates at all times and to liaise with the teams and assist with the progress of all patient pathways.

To prepare the MDT meeting room as required, ensuring meetings are run efficiently and productively, using the appropriate resources available and processes in place, and ensuring all technical checks are made prior to the start of the meeting.

To accurately record the outcome of clinical decisions made by the Consultant, as recorded in the medical notes as necessary.

To ensure adequate quantities of supporting paperwork are copied and available to each Multidisciplinary Team, as needed.

To ensure that CWT and MDT proformas are completed accurately and in full, and that the data is recorded on to Infoflex within the necessary timeframes.

To fully utilise all Hospital systems & third party reports to obtain/verify relevant patient information.

To ensure Infoflex is accurately updated in a timely fashion.

To develop working knowledge of the Infoflex System to ensure accurately and timely collection of CWT data.

To bring to the attention of the Cancer Performance Lead any potential delays in pathways which will result in CWT breaches, as soon as these are identified, in accordance with breach protocols.

To ensure all CWT processes/protocols are implemented & actioned within the necessary timeframes in order to avoid breaches of the cancer pathway national timescales.

To maintain local MDT Protocols as required to fully support service provision.

To provide cover MDT support as required.

To support in ensuring tertiary referrals are actioned by end of next working day.

To be able to work the video-conference equipment.

To undertake daily tracking, progress & collection of all relevant patient data onto Infoflex.

To prepare breach reports and timelines for all confirmed breaches, obtaining validation from consultants - ensuring reports are submitted within required timeframes.

To handle sensitive or contentious information appropriately, using tact, diplomacy and persuasive skills as required to achieve best outcome.

Develop a clear understanding and interpretation of CWT standards.

To ensure that telephone calls are dealt with promptly and appropriately in a professional and efficient manner.

To maintain and develop personal skills through participation in continuing education including attendance at Network Training Events.

To maintain and develop relationships within the department, the Trust, and with outside agencies.

To support training and development within the team where appropriate and necessary.

To undertake any other relevant duties as requested by the MDT Team Lead, Cancer Performance Lead and the General Manager (Cancer Services).

Person specification

Qualifications

Essential criteria

• English, Maths, and Biology or Science GCSE Grade C or above
• NVQ3 or equivalent level in Microsoft Word, Excel and Access

Desirable criteria

• Customer Service or Business Administration qualification

Experience

Essential criteria

• Demonstrates having met deadlines involving high volumes of data within strict/tight timeframes
• Experience of working within a team or independently
• Proven use of Microsoft Office packages
• Experience of working with complex & sensitive information

Desirable criteria

• Previous NHS experience
• Previous experience managing patient pathways
• Working knowledge of iPM/PAS or similar type database.

Knowledge

Essential criteria

• Understanding of the need of confidentiality awareness at all times
• Understanding of the importance of working to deadlines
• Understanding of the importance of accuracy in a data collection environment

Skills

Essential criteria

• Keyboard accuracy
• Proven problem solving skills
• Demonstrates analytical & judgemental skills
• Ability to prioritise work and manage to deadlines

Personal Characteristics

Essential criteria

• Flexible and pro-active approach
• Reliable team player
• Professional, confident, and confidential manner
• Positive attitude towards change

Other

Essential criteria

• Ability to work for prolonged periods of time using display screen equipment
• Ability to concentrate for extended periods of time

Communication Skills

Essential criteria

• Excellent verbal and written communication skills
• Experience in communicating with people of all disciplines

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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