Managing Agent Relationship Advisor

Job description

We're looking for an organised and customer-focused Managing Agent Relationship Advisor to join our Service Charge & Specialist Leasehold Services team.
You'll provide administrative, technical and case support for our Managing Agent Relationship service. You'll help the team manage enquiries, cases and relationships with managing agents, superior landlords, Resident Management Companies and Right to Manage companies. You'll also maintain accurate records and support assurance and service charge activities, helping to protect the interests of Southern Housing and our residents.
The location

You'll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager.
What you'll be doing

• Maintain accurate relationship, case and stakeholder records.
• Monitor shared inboxes, workflows, correspondence and action trackers.
• Respond to routine enquiries and provide information to residents and stakeholders.
• Support meetings, projects, cases and stakeholder engagement activities.
• Assist with Section 20 consultations, tribunal documents and specialist leasehold processes.
• Gather and organise information for audits, reviews, complaints and assurance work.
• Identify missing information, delays or risks and escalate these appropriately.
  What you'll need
• Experience in administration, housing, customer service or a property-related environment.
• Strong organisation skills and the ability to manage competing priorities.
• Clear written and verbal communication skills.
• Excellent attention to detail and accurate record keeping.
• A positive approach to customer service and working with different stakeholders.
• Good problem-solving skills and confidence knowing when to escalate an issue.
• Good working knowledge of Microsoft Office and the ability to learn new systems.

Closing Date: 28th October 2026

Interview Dates: W/C 9th and 16th November 2026

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.