Manager - Digital Product Management

Job description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express's FX & Global Payments product team is working to move the Global Commercial Services proposition 'beyond the card', by redefining our cross-border payments products and capabilities. We are innovating and growing Global Pay as a Service (GPaaS), our new international payments capability delivered via embedded experiences with use cases across Consumers and SMEs - such as remittances, checking account and invoice payments.

We would love to hear from you if:

• You are passionate about how products help customers live their best life. Customers are at the heart of what you do, and empathy drives your decisions. You have customer centric product experience, preferably in a digital and regulated environment.

• You love to get things done. You make things happen instead of quietly wondering why things are as they are. You are not afraid to roll up your sleeves and take responsibility to deliver impactful results.

• You bring clarity and energy. You are great at communicating and bringing people together behind a common goal. You create clarity and manage conflicting viewpoints in diverse teams to deliver the best outcomes.

• You enjoy solving complex problems in ambiguous environments using your analytical skills and are eager to learn. You can make creative but pragmatic, data-driven, client-centric decisions about the direction we should take as a product to offer a best-in-class customer experience.

Responsibilities:

• Develop the enterprise commercialisation strategy, collaborating with innovative teams across the Amex Enterprise, such as Digital Labs innovation teams, Checking Account teams and the Banking Centre of Excellence to design new payment use cases and bring to market
• Collaborate with product and commercial teams to surface strategic options for the GPaaS product including new capabilities, new markets, new segments and product integrations
• Collaborate with Product Development teams to evaluate build/architectural options for go to market viability and determine scope of imminent releases to support Global Pay and GPaaS
• Develop and gain approval on 'go to market' materials (e.g. sales materials, training materials, customer collateral) for GPaaS
• Stay abreast of market trends and innovation in the payment space

Qualifications:

• Direct experience in FX & cross-border payments preferred
• Prior experience bringing new products to market in a product or consultancy role
• Prior experience building customer-centric product strategies, with a strong understanding of commercial value drivers
• Strong stakeholder management skills - especially experience managing commercial stakeholders
• Experience working within an AGILE product development environment
• Highly organised, with experience building and delivering project plans
• Excellent written and verbal communication skills
• Excellent storyboarding and developing communications for senior management
• Proficiency with PowerPoint, Excel and Word

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.