Macmillan Cancer Information and Support Assistant

Job description

Job summary

An exciting opportunity has arisen to assist the Macmillan Information & Support Service team in developing and delivering the service in Oldham to improve cancer patient and carer experience.

To deliver high-quality, non-clinical cancer information and support to people affected by cancer, within the remit of the role.

Main duties of the job

• Meet with users of the service (e.g. patients/clients, carers, relatives and professionals) to support access to high quality information and support in relation to cancer. This will include assessment of service users' information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.
• Provide supporting information, around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format (e.g. written, verbal and others as appropriate).
• Where appropriate, liaise with relevant staff at all levels to address identified issues and/or seek advice on complex issues, directly involving others where necessary, e.g. Deputy Service Manager, Clinical Nurse Specialist etc. and ensuring that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion.
• Provide comprehensive administrative and project support to the Service Manager, Deputy Manager, Coordinator and others if required.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Job description
Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• GCSEs Grade C or above in Maths and English Language / New GCSE Grade 4-9 in Maths and English Language OR Functional Skills Level 2 in Maths and English or Equivalent
• Relevant IT training or equivalent experience

Desirable

• Communication skills training

Knowledge & Experience

Essential

• Experience of supporting patients / carers, in a healthcare setting within the last 2 years
• Experience of working / volunteering within an oncology / cancer care environment
• Working knowledge of health & wellbeing issues, the NHS and support services

Desirable

• Experience of information provision within a relevant setting
• Experience of working with volunteers
• Knowledge of support services within local areas
• Knowledge of cancer, cancer treatments and cancer pathways

Skills

Essential

• Excellent administrative, organizational & prioritization skills
• Demonstrable communication / interpersonal skills
• High levels of empathy and ability to deal with situations compassionately.
• Excellent IT skills including word processing, email, spreadsheets, databases and production of materials i.e., posters
• Ability to work autonomously & within a team effectively
• Ability to remain calm in stressful/ distressing situations
• Working knowledge of health & wellbeing issues, the NHS and support services
• Access to vehicle and full driving licence to travel across sites / community locations
• Demonstrate an excellent standard of written communication
• Demonstrable IT skills including Microsoft Word, Excel, PowerPoint

Desirable

• Accredited communication skills training
• Able to present information to groups

Person Specification
Qualifications

Essential

• GCSEs Grade C or above in Maths and English Language / New GCSE Grade 4-9 in Maths and English Language OR Functional Skills Level 2 in Maths and English or Equivalent
• Relevant IT training or equivalent experience

Desirable

• Communication skills training

Knowledge & Experience

Essential

• Experience of supporting patients / carers, in a healthcare setting within the last 2 years
• Experience of working / volunteering within an oncology / cancer care environment
• Working knowledge of health & wellbeing issues, the NHS and support services

Desirable

• Experience of information provision within a relevant setting
• Experience of working with volunteers
• Knowledge of support services within local areas
• Knowledge of cancer, cancer treatments and cancer pathways

Skills

Essential

• Excellent administrative, organizational & prioritization skills
• Demonstrable communication / interpersonal skills
• High levels of empathy and ability to deal with situations compassionately.
• Excellent IT skills including word processing, email, spreadsheets, databases and production of materials i.e., posters
• Ability to work autonomously & within a team effectively
• Ability to remain calm in stressful/ distressing situations
• Working knowledge of health & wellbeing issues, the NHS and support services
• Access to vehicle and full driving licence to travel across sites / community locations
• Demonstrate an excellent standard of written communication
• Demonstrable IT skills including Microsoft Word, Excel, PowerPoint

Desirable

• Accredited communication skills training
• Able to present information to groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust
Address

Royal Oldham Hospital

Rochdale Road

Oldham

OL1 2JH

United Kingdom

Employer's website