Local Policing Resolution Centre Enquiry Officer

Job description

Local Policing Resolution Centre Enquiry Officer

Role type

Police Staff

Contract Type

Permanent

Department

N/A

Location

Leamington Spa

Is this a Politically Restricted role?

No

Grade/scale

C

Salary

£27,204 - £29,859

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

This/These post(s) attract allowances

Weekend Working Allowance

Weekend Working Allowance

11.49%

Shift Pattern

Hours per week

37

Competency and value framework (CVF) level?

1

Closing date

02/11/2026, 12:00

Job description

Local Policing Resolution Centre Enquiry Officer

Permanent

Full Time (shift work)

Leamington Spa

Grade C (£27,204.00 - £29,859.00) + Weekend Working Allowance of 11.49%

The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To take initial contact from members of the public in person or by telephone / video conference and deal appropriately. To record incidents and crime reports on to Force systems, and to undertake straightforward investigative action for low level non-deployable crimes.

Main Responsibilities:

1. To deal with enquiries from members of the public face to face, by phone, e-mail, video call, or other electronic communication platforms.
2. To deal with members of the public and colleagues appropriately and in a professional, efficient, and courteous manner according to the Code of Ethics.
3. Provide advice, guidance and assistance to members of the public and other visitors attending the front counters, recording any crimes on Athena.
4. To apply the NSIR when recording incidents and Home Office Counting Rules (HOCR) when recording crime reports.
5. To record and investigate non-deployable crime, ensuring reasonable and proportionate investigative opportunities are taken. These may include:
   • Arrange recovery and review CCTV
   • Complete victim and witness statements over the telephone or video call
   • Manage any police exhibits appropriately
   • Complete all victim updates in line with victim's code
   • Completion of relevant risk assessments
   • All other general office based enquiries that form part of an investigation
6. Accurately update, retrieve and interrogate all Force IT systems.
7. Where further evidential opportunities are identified which cannot be managed within the LPRC, or where a suspect is identified. Provide a comprehensive update on the crime report of all investigative enquiries made to date, to allow further investigation and/or arrest by Police officers.
8. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
9. All members of the workforce are to comply with all Health and Safety regulations in accordance with the Warwickshire Police Health and Safety Policy.

Special conditions:

Shift working including unsociable hours, weekends and public holidays.

Wearing of Uniform.

Person Specification:

Knowledge:

• 5 GCSE's including English Language A-C grade or equivalent

Experience:

• Experience in working as part of a team in a customer service environment

Key Skills:

• Proven ability to communicate both orally and in written form with a wide range of people.
• Proven ability to gather and collate information and create and maintain accurate records
• Ability to accurately input and maintain data
• Competent in the use of IT, including Microsoft packages

Job Profile or Other Relevant Document

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.