Lettings Officer

Job description

We're looking for motivated, customer-focused individuals who enjoy helping people access homes and delivering excellent service. At Southern Housing, we believe in providing fair, transparent and efficient services - and this role plays a key part in ensuring our homes are let quickly while supporting positive outcomes for residents.

As a Lettings Officer, you'll be part of a regional lettings team delivering a high-quality, performance-driven empty homes and lettings service. You'll help minimise void loss and maximise income by ensuring properties are allocated and occupied as efficiently as possible.

You'll manage a varied workload, advertising and marketing homes, shortlisting applicants and coordinating the lettings process from start to finish. You'll work closely with housing, repairs and development teams to ensure homes are ready to let quickly and safely. You'll also support customers by providing advice on housing options, including Choice Based Lettings, and signpost to additional support where needed.

This role is based at Hastings and is offered on a Fixed Term Basis/Secondment until 17th of May 2027. Hybrid working will be agreed with the Line Manager.

About you

If you're organised, approachable and passionate about delivering great customer service, you'll thrive in this role. You'll enjoy working in a fast-paced environment, balancing priorities while maintaining accuracy and professionalism.

You'll bring:

• Strong communication skills: confident speaking to customers and colleagues, and able to explain processes clearly
• Excellent organisation: managing workload effectively and meeting deadlines
• A customer-focused approach: delivering a professional, empathetic and responsive service
• Attention to detail: ensuring accurate record keeping and compliance with policies and procedures
• Ability to work under pressure: handling competing demands and resolving issues proactively
• Good teamwork skills: collaborating with colleagues and external partners
• Confidence using IT systems: accurately recording information and managing cases
• Experience of lettings, housing services or working with local authority waiting lists is beneficial but not essential. A CIH Level 3 qualification (or willingness to work towards one) is desirable.

Closing date: 6th October 2026, Tuesday at 23:59

Shortlisting: from 7th October 2026

Interviews: in-person interviews will take place on 15th and 16th of October 2026

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible so it can be reviewed and considered.

About the team

You'll work as part of a dedicated lettings team within the regional housing service, supporting the delivery of an efficient and high-quality allocations process.

The team works closely with Housing, Repairs, Development and external partners to ensure homes are let quickly, customers are supported and services are delivered seamlessly.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Internal mobility

In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed.

Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.