Junior Service Manager - Imaging

Job description

Detailed job description and main responsibilities

Provide hands-on operational management to the imaging service, ensuring the delivery of services in line with expected service standards.

Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g DM01 and Cancer.

Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Super Intendents and nurses, medical staff and with the Patient Advisors.

Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.

Be responsible for effective communication including regular team and departmental briefing.

Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation

Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans

Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.

Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures

Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Person specification

Education and Qualifications

Essential criteria

• Evidence of on-going development

Desirable criteria

• Educated to degree level or equivalent
• Experience to Master's level or equivalent

Skills and Knowledge

Essential criteria

• Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations
• Demonstrates effective leadership
• Strong people management skills
• Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse
• Development of internal controls to deliver a culture of integrated governance.
• Financial, performance and information management and analysis skills
• Presentation and communication skills
• Computer skills, including word, excel and power-point.
• Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
• Ability to plan, develop, monitor and review the recruitment, deployment and management of people E
• Understanding of commissioning relevant to each of the specialties in the directorate

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on