IT Network Engineer

Job description

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

About the team?

The GWR IT Network team is a part of the GWR IT team who technically manage the IT systems and client devices at GWR. We manage the data network to ensure that all aspects of the business can function and serve our customers, this ranges from Ticket Vending Machines to the back office functions. The network is comprised of Juniper firewalls and switches, which are managed by a support partner. We also have an internal CIS network that uses primarily Cisco Switches.

About the role?

To support the IT Network Manager in ensuring all network solutions are delivered and supported to the highest standards. To provide specialist support across LAN, WAN and wifi working closely with the IT Service Delivery team, transferring knowledge whenever possible. To work collaboratively with FirstGroup, third parties and the rest of the IT team on any network related developments/projects

Your main responsibilities will be:

• To support, maintain and improve the corporate network at GWR, including wifi
• To provide technical assistance in the delivery of any projects with a network component.
• To create network designs, diagrams, configurations and implementation plans
• To manage work packages as part of the LAN, WAN, Wi-Fi and Station projects
• To assist in the handover of services in to support and improve the customer service.
• To attend GWR locations to perform physical surveys and implement new services.
• To assist in the delivery of security-based solutions
• To contribute to the IT Team in identifying new and innovative technical solutions
• To provide specialist 3rd line support for network related tickets raised via the incident management system.

About You?

• Currently working in a network support role.
• Good understanding of all networking concepts including LAN, WAN and Firewalls.
• Experience of Cloud networking would be beneficial.
• Proven experience in a network support role for a medium to large network.
• Be comfortable with performing all aspects of networking including physical patching and network kit installation.
• Ability to fault find in a methodical way to ensure faults are dealt with in a timely manner.
• Be flexible in terms of working hours and locations.
• Be comfortable communicating with both internal IT resource and customers.

About the location?

We are based in the GWR HQ in Milford House in Swindon although occasional travel throughout the GWR area may be required at times.

Working Pattern?

9 to 5 standard working day.

Additional Information?

We are looking for someone who can thrive in a fast-paced environment, working to very tight deadlines, manage multiple activities at the same time together and prioritise their own workload and time commitments. The ability to communicate and listen well at all levels of the organisation is fundamental as is the desire to provide a high-quality IT support service.

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/