IT Junior Support

Job description

IT Junior Support
Department: ITSalary: £26,667 per annumContract Type: Permanent Full-time 37 hours per week

Reference: REC2500 | Closing Date: Sunday 20 th September 2026

The Opportunity

Barnsley College is looking for an enthusiastic and customer-focused IT Junior Support professional to join our IT Services team.

This is an exciting opportunity for someone looking to develop their career in IT within a large and diverse organisation that supports thousands of staff and students. Working as part of a dedicated IT team, you will play a key role in ensuring users can access and effectively utilise the College's technology systems.

The successful candidate will provide first and second line support, responding to technical queries via the Service Desk, telephone, email and face-to-face support. You will assist with the maintenance, installation and repair of IT equipment, support the deployment of hardware and software, and contribute to maintaining a secure and efficient IT environment.

You will also have the opportunity to be involved in IT projects, support onboarding activities for new staff, manage IT assets and inventory, and work alongside experienced colleagues to help deliver outstanding IT services across the College.

This role is ideal for a motivated individual who enjoys problem-solving, delivering excellent customer service and building a career in information technology.

About You

We are looking for an individual who is passionate about technology and committed to delivering excellent support to users.

Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.

Required

Level 2 English and Maths or equivalent qualification (or willingness to work towards)

• Previous experience in providing 1 st line IT support
• Previous experience in the use and support of IT systems in a Windows server-based environment
• Previous experience in the use and support of Microsoft technologies (i.e. M356, Windows)
• Knowledge of maintaining and supporting PC and associated peripheral hardware
• Good fault-finding skills
• Understanding of cyber security
• Excellent communication skills
• Ability to use initiative
• Good time management skills with ability to prioritise work
• Smart and presentable
• Motivation to work with children, young people and vulnerable adults
• Ability to form and maintain highly effective relationships and personal boundaries with children, young people and vulnerable adults
• Emotional resilience with challenging behaviours

Reasons to join us

• We offer substantial annual leave entitlement (Up to 47 days per year including bank and public holidays)
• Holiday purchase scheme to buy additional annual leave days
• Local Government Pension Scheme - with a generous 19.2% employer contribution!
• We invest in our people through funded CPD opportunities, regular staff development training and paid volunteering days
• Career advancement opportunities with tailored support for staff to progress
• Free Barnsley College courses to support your professional and personal development (subject to approval)
• 24/7 access to same day appointments with a GP
• Exclusive discounts and cashback for retail, dining and leisure as part of YouatWork
• Access to health cash plans as members of the Westfield Health Scheme or Health Shield
• Discounted college gym membership with onsite facilities
• Supporting employee mental health through access to free counselling services and the Foundations App
• Discounts schemes for greener travel including Northern Rail, Trainline and Cycle to Work
• Free Microsoft Office 365 for personal use on up to five machines
• Access to discounted hair and beauty therapies at our onsite salon
• On site subsidised Starbucks and food outlets offering a variety of dining options
• Free breakfast provided daily for all staff members
• Our shared purpose - We believe in transforming the lives of both our learners and staff
• Employees can enrol on a Barnsley College course of their choice free of charge, supporting both professional and personal development (subject to approval)

The Barnsley College Advantage

When you join us, you can expect to benefit from The Barnsley College Advantage. This is the advantage of:

• Being supported to achieve your personal and professional goals
• A range of flexible working opportunities
• Autonomy, Empowerment and Accountability
• Short- and Long-Term development commitments
• Access to experiencing work in a range of areas
• Working in a Value and Behaviour led organisation
• Reward and Recognition
• Having your voice heard at every level
• Comprehensive Wellbeing Support

Closing date for applications is Sunday 20 th September 2026. We reserve the right to close this vacancy early depending on the level of interest.

Job Description and Person Specification

Applicants must have the right to work in the UK and be able to demonstrate this at the point of appointment. Please note that we are unable to offer Skilled Worker visa sponsorship for this position.

Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

W e are committed to sustainability, embedding environmentally responsible practices across everything we do and preparing our learners for a low-carbon future. Find out more about our approach: View our Sustainability Strategy