IT&D Senior Technical Consultant

Job description

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The salary range for this role is £48,698 - £52,864 per annum based on a 36 hour working week.

We are looking for an experienced technician with an advanced understanding of modern technologies and IT environments. Providing hands-on IT support, resolving technical issues, and delivering hardware and software solutions to users across Surrey County Council.

The successful candidate will possess a strong knowledge of critical business applications, understand their impact on operation al performance and act as a technical subject matter expert within the team.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rated for part time opportunities)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

This role involves working as a Senior Technical Consultant, providing support to SCC customers, contributing to major IT workstreams, projects and programmes. We need someone with a passion for great customer service and enthusiasm to support users with all levels of competencies.

Key Responsibilities

• Support performance management and assist in setting priorities for the team
• Coordinate planning, scheduling and supervision of staff and workload
• Identify and resolve issues disrupting workflow or ability to support customers
• Forecast and plan equipment requirements for future workload demands
• Ensure Configuration Management records are accurate on all high value IT assets stored with IT&D
• Mentor and support other members of the team, promote knowledge sharing and development of technical skills
• Take responsibility for the most complex technical issues
• To assist in achieving permanent resolutions to Problems and work proactively to ensure Incidents are prevented where possible

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• Experience and comprehensive knowledge of modern technologies
• Experience of staff supervision and development
• Understanding of workplace adjustments
• Good record keeping and attention to detail
• ITIL or similar qualifications

To apply, we request that you submit a CV.

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 04/10/2026 with interviews planned to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Isabella Valiant via email at [email protected] .

Local Government Reorganisation

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council .
Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Files to download

• Senior Technical Consultant - Job Description (PDF)

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