IT Business Partner

Job description

The vacancy

Hours: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

It's an exciting time to join our IT team, we have an exciting opportunity which will help support and shape our IT systems & service delivery and achieve our vision. We are investing in our people, processes and systems to change and evolve our ways of working, taking advantage of the latest systems and technology.

As IT Business Partner you will play a key role in ensuring the IT service meets business needs and adds significant value. Taking ownership of the end-to-end IT solutions supporting the business. Building relationships with stakeholders, you will act as the single point of contact for all aspects of IT strategy, delivery, service enhancement and change management. Identifying opportunities for process improvements, system enhancements and key business requirements.

You will liaise with operational teams and the wider IT team to design, deliver and embed requirements, focussing on efficiencies and customer service excellence. Working with Business Analysts, Project Managers and the wider IT team to ensure a smooth delivery. You'll be experienced in change management; working with the business to prepare them for the change and to ensure solutions are embedded and are fit for purpose, you will measure and report the return on investment.

This is a home-based role, with occasional travel (up to a few times a month, fully expensed) required to our Head Office in Birmingham and other UK based locations.

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, please take a look at the attached job profile for full details.

We'd love to meet you!

What we're looking for

The essential requirements for the role include:

• Ability to build strong and trusted relationships with the business
• Experience and understanding of prioritisation of a backlog of business requests based upon on value, time, risk and other team dependencies and holistic IT and Business systems activities
• Ability to understand and articulate change impact, the importance of readiness for change to stakeholders throughout the delivery and service lifecycle
• Advocating good governance and prioritisation across the holistic requirements of all our stakeholders within the partnering team
• Experience of strategic planning of further system investment
• Leading business case development
• Actively supporting the alignment of strategic and operational objectives of the business with the IT strategy
• Experience of managing relationships with external providers
• Highly organised, delivery and service focussed, able to manage multiple priorities
• Knowledge of project management techniques

Why us?

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

An offer of employment will be subject to the satisfactory completion of a basic disclosure check.

Closing Date for applications 26 October 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Benefits

Flexible working
including a nine-day fortnight

Holiday trade scheme and volunteer leave

Funded health
cash plan

Occupational maternity pay / paternity pay

Pension
contributions

Occupational sick pay

Lifestyle discounts

Car salary sacrifice and leasing scheme

Learning and development opportunities

Check out a full list of our employee benefits here. Benefit entitlements are confirmed with your offer of employment.