Internal Communications Manager

Job description

We are looking for a motivated and enthusiastic individual, with excellent organisational and communication skills and strong attention to detail to join our Health and Employee Benefits division. The role holder will work with colleagues from our Consumer and Employee Benefit teams in the UK and globally to deliver effective communications to ensure our people are engaged and well informed about what is happening across our business.

The successful candidate will have the ability to work quickly, efficiently and methodically and have proven experience of working within a fast-paced communications team. We are looking for someone who can shape our internal communications strategy and implement best practice; someone who likes managing campaigns and working to agreed project timings.

There will never be two days the same in this role, as our business is busy with lots of new developments and initiatives. We want our internal communications to ensure that our people are aware and excited about what is happening within our business.

Please note this is a full-time, permanent role based in our central London office. The expectation is to be onsite 2-3 days per week on average.

Role Responsibilities:

• Developing, managing and executing all aspects of the Internal communications strategy.

• Leading the internal communications workstream for our UK business integration project

• Planning and delivering internal communications for small and large projects: ranging from Town Halls, All Hands Calls, newsletters through to year end results and large scale employee events.

• 'Thinking big' and developing creative campaigns to reach colleagues across our business, along with lots of 'sleeves rolled-up' tactical delivery e.g. writing Workplace posts, designing intranet banners and writing broadcast emails.

• Helping deliver change by crafting engaging, audience-focused communications that inform employees of key initiatives and their impact e.g. rollout of a new IT system or HR service.

• Developing messaging suitable for different audiences. Sharing these through most appropriate channels to drive engagement.

• Creating videos, graphics and other forms of engaging content.

• Training and sharing knowledge with internal teams and Line Managers to empower them to deliver high quality and impactful communications within their areas. Supporting when required.

• Managing internal communication channels e.g. intranet, email, social media and in-office advertising screens

• Working with senior leaders to (i) develop and create content and presentations for town halls and colleague events (ii) create regular communications from senior leaders to their departments.

• Own annual communications plan and engagement process; including employee data management.

• Ensure appropriate communications metrics are employed to review and monitor the effectiveness of communications with the objective of continuous improvement.

Role Requirements:

• Demonstrable experience in a similar internal communications role. You must have strong copywriting skills and very good attention to detail. You must also have experience developing and delivering multi-channel internal communications campaigns, and know how to put mechanisms to track and share campaign responses & results and measuring ROI.

• Previous experience of working in an organisation or department where you've had to explain complex information in a simple way in order to create a measurable response.

• Experience using comms software such as Marketing Cloud, Hubspot and ON24 as well as project management tools such as Monday.com would be advantageous.