Interim Revenues Manager - Castle Point Borough Council

Job description

Interim Revenes Manager - Castle Point Borogh Concil

Castle Point Borogh Concil

Temporary (6 months), Fll Time

£5 - £55 per day mbrella

Location: Castle Point

Closing Date: 15th October 6

Castle Point Borogh Concil are seeking an experienced Revenes Manager on an interim basis, for an initial period of 6 months. This role is a hybrid working opportnity with the expectation of being in the office a minimm of 1 day per week, depending on bsiness needs.

The role

This role is responsible for managing the Revene Services team, overseeing Concil Tax and Bsiness Rates billing, and ensring the effective collection and enforcement of Concil Tax, Bsiness Rates, Sndry Debts, and Hosing Benefit Overpayments. The postholder will also lead Revenes and Benefits financial processes, spport the operation of key IT systems, implement relevant legislative changes, deptise for the Assistant Director of Finance & Procrement when reqired, and contribte to the strategic management of the Corporate and Cstomer Directorate.

Accontabilities

To provide effective management, gidance, and spport to the Revenes Service.

To appoint, train, and develop staff in and ensre compliance with all the Concil's employment policies and procedres.

To ndertake staff Personal Performance and Development Plans and implement and co-ordinate technical and professional training.

To be responsible for all activities associated with; the billing, collection and recovery of Concil Tax and Bsiness Rates, and the collection and recovery of Sndry Debts and Hosing Benefit Overpayments in accordance with crrent legislation.

To work collaboratively with the Development Team in relation to loading new software releases, preparing new gidance notes, and controlling compter system rotines and parameters in relation to core and periphery Revenes and Benefits IT systems and enabling system development.

To review and originate procedres and systems to improve efficiency and effectiveness and identify and plan for legislative changes and new working practices - this may inclde (bt is not limited to) Breathing Space procedres, Propensity to Pay software and

modelling, C-19 Bsiness Grants management, and any other innovative soltions reqired for the Service.

To lead in the timely and accrate preparation and completion of varios internal and external statistics, reports, and stattory retrns (inclding, bt not limited to);

1. Tax Base, NDR 1 & 3, Delta QRC, and BEIS Grant reports,
2. Calclation and reconciliation of monthly Local Taxation collection rates,
3. Qarterly monitoring of Local Concil Tax Spport collection and Collection Rates,
4. Prodction of qarterly report on Debt Collection and NNDR Pooling.

To originate and monitor standards and performance targets, and to report performance against these via Highlight Reports, Service Plans, and the Corporate Performance Scorecard etc.

To represent the Concil, as reqired, at varios external and internal meetings, at professional seminars, and in formal proceedings inclding Magistrates' Cort, Conty Cort, Civil and Tribnal proceedings.

To recommend the write-off of irrecoverable debts and costs relating to a wide range of debt types, inclding Hosing Benefit overpayments.

To initiate the recommendation of Exceptional Hardship Fnd awards to the Benefit Manager.

To control and manage the Revenes, Local Tax Collection, and Postages bdget.

To originate non-standard correspondence for complex cases, special case reports, Member enqiries, complaints, and Freedom of Information reqests.

To lead on reporting of all GDPR breaches across the Directorate in line with the Corporate GDPR Policy and assist in effectively managing GDPR compliance.

To advise on all available recovery methods and manage acconts sbject to insolvency, bankrptcy, and IVA proceedings.

To manage the Concil's in hose Enforcement Agent service.

To procre and manage a range of software and service contracts inclding (bt not limited to); annal billing spplier, credit referencing agencies, searching/tracing agencies, hard-to-reach enforcement, propensity to pay modelling, single person discont reviews.

To deptise to the Assistant Director Finance and Procrement, as and when reqired.

To provide ad-hoc spport to the First Contact Team, where reqired

To maintain a detailed knowledge of procedres, legislation and case-law, relating to the administration and recovery of Concil Tax, Bsiness Rates, and Sndry Debtors

To spport the Concil's, DWP's, and Essex Conty Concil's strategies and for preventing benefit frad and error, increasing Compliance, and protecting the Tax Base.

Skills, Knowledge and Experience

Able to work competently with a range of standard IT soltions; Word, Excel, Microsoft Edge, Office 365, Skype, Teams, Sharepoint etc.

Able to work competently with a range of service specific IT soltions; Civica OPenRevs, Civica Workflow, Efin

Able to effectively manage individal and team performance and inspire and motivate sccess.

Excellent interpersonal, presentation and report writing skills with the ability to relate in a range of settings and to a range of adiences in a manner that inspires respect, trst and confidence.

Able to sccessflly oversee and contribte to service specific and corporate projects - working collaboratively with third parties and stakeholders, seeking ot practical and innovative soltions, and directing sccessflly throgh to implementation.

Able to demonstrate a high level of competency, attention to detail, and accracy.

Able to prioritise tasks and maintain professional standards whilst working nder pressre and with minimal spervision.

Key competencies and behaviors Method of testing Weighting

Able to chair and represent the Concil at a wide range of internal and external meetings and, at Cort when necessary.

Demonstrate an athoritative knowledge of crrent legislation & practices in relation to Concil Tax and Bsiness Rates.

Demonstrate an awareness of relevant workplace legislation; Health & Safety, Eqal Opportnities, General Data Protection

Membership of the Institte of Revenes, Rating & Valation

Edcated to GCSE A-level standard (or eqivalent)

Experience of managing and overseeing the day to day administration of all aspects of Concil Tax, Bsiness Rates, and Sndry Debt collection and recovery.

Experience of leading and implementing Annal Billing and Year End processes.

Experience of interpreting & implementing legislative changes within a Revenes environment.

Experience of procring and managing implementation of small service specific contracts, on time and to bdget.

Experience of managing a Revenes bdget and working closely with Finance teams to ensre effective financial management.

Experience of staff recritment, indction, development, training, sickness absence, appraisal, and disciplinary processes.

Experience of setting, and working to, challenging targets both individally and within a team.

Fll Driving Licence & access to own transport

For more information on this role please email [email protected]