Insurance and Claims Officer

Job description

Full Time / 37 Hours Per Week / Fixed Term for up to 12 months

Do you thrive on solving problems, supporting people, and carrying out investigations? If so, we'd love to meet you.

We're on the lookout for proactive and detail-driven Insurance & Claims Officers to join our team. This is more than just a desk-based role - it's your opportunity to play a key part in protecting our business and delivering outstanding support when it's needed most.

Working as part of a small, supportive team, you'll take ownership of your own caseload of motor, property, and public liability claims. No two days will ever look the same - one day you might be investigating a new claim, the next you'll be collaborating with colleagues across the council to bring a case to a positive resolution. Working closely with the Principal Insurance & Claims Officer, you'll help to review and assess the council's insurance provision and play a key role in the annual insurance renewal process.

You'll manage your own caseload of insurance claims and carry out desktop investigations ensuring compliance with policies, procedures, and regulatory requirements Using sound judgement, you'll determine liability by reviewing cases, carrying out thorough investigations and considering the evidence before making recommendations. With confidence and clarity, you'll discuss and negotiate on claims and liaise with council staff to advise on cases affecting them. A team player with creative thinking, you'll use your professional expertise, to propose procedural changes that will lead to a reduction of incidents and make teams more efficient. You'll have an eye for detail, a passion for helping others and a keenness to grow and develop in your career with us.

These are full-time roles working 37 hours per week from Monday to Friday. We offer hybrid working however you'll be expected to work from our council offices at least 2 days a week. You'll occasionally step away from your desk conducting visiting sites and attending meetings when needed to help move claims forward.

This is a career graded post (LG Band 3 - LG Band 5). Appointment to a level will depend on the outcome of the selection process and experience of the successful candidate. Dependent on availability of work/vacancy at a higher level, progress will be by satisfactory performance, agreed at annual Appraisals and through on-going supervision.

For a chat about this post, please feel free to contact Stephen White via email to [email protected]