Information Officer

Job description

Job Introduction

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £34,660 per annum, based on a 36 hour working week.

We are excited to be hiring a new Information Officer to join our fantastic Highway Information Team based at the Merrow Depot in Guildford.

This role is open to hybrid working with the right balance. As a team we split our time between collaborating with colleagues in the office and working remotely, including from home. This can be discussed further at interview.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service plus bank holidays
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About The Role

Reporting into the Highway Boundary Team Leader, the role of Information Officer is a key position within the Highway Information Team who sit within the Highways, Transport and Network Management Service in the Place Directorate. The team provides accurate and timely responses to a variety of highway related enquires and develops and maintains the systems to enable this.

In this role you will be responsible for managing a diverse workload of enquires from customers; building relationships with a variety of internal and external partners, and providing advice on sometimes complex highway status and land ownership matters.

Your key responsibilities as an Information Officer will include:

• Responding to enquiries relating to highway matters, primarily those that relate to confirming the physical limit of the public highway
• Collating and interrogating various information sources
• Undertaking site surveys to assist with your research when required

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• Educated to A-Level standard, or equivalent level of attainment, and/or relevant vocational qualification
• Experience of analysing varied information sources such as legal documents, maps and plans etc
• Ability to prioritise workload and use initiative
• Strong organisational, communication and IT skills
• The ability to build positive relationships with a wide range of stakeholders

Surrey has both urban and rural areas and candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

To apply, we request that you submit a CV and answer the following 4 questions:

1. Please tell us what has motivated you to apply for this role.
2. Please describe a scenario where you have delivered excellent customer service.
3. Please tell us about a time where you suggested an improvement or change to a system or process.
4. Please tell us about the personal qualities that you would bring to this role to enable you to be successful.

The job advert closes at 23:59 on 27.09.2026 with interviews planned to follow.

Before submitting your application, we recommend you read the job description and our Life at Surrey Handbook to get an insight into working at Surrey.

We look forward to receiving your application, please click on the apply online button below to submit.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact via email at [email protected] .

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected.

The provisional allocation for this post is [East Surrey Council / West Surrey Council/Combined Fire Authority/ Surrey Pensions Authority], subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimum shortlisting criteria as displayed on the advert, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Attached documents:

• BM-2022-142 - PS7 - Information Officer.pdf - Information Officer - Job Description