Information Governance and Records Manager

Job description

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

Essential criteria

• Masters degree or first degree and/or equivalent professional experience/qualifications
• Evidence of continuing professional development in the field of information governance and/or records management

Experience

Essential criteria

• Experience of working as a Senior IG Officer or Manager within the information governance, data protection and records management functions
• Experience of project management
• Highly developed specialist knowledge, underpinned by theory and experience. In depth knowledge of information governance and records management including over a range of management, operational and legislative areas (DPA, FOI, GDPR, etc)
• Experience of managing departmental staff including recruitment, performance and work allocation
• Experience of working with the Data Security & Protection Toolkit (DSPT)
• Experience in review and assessment of Data Protection Impact Assessments
• Ability to work in a demanding environment

Desirable criteria

• Experience working in an NHS organisation or senior information governance role across any sector
• Experience of incident handling, reporting and investigation methods
• Project management qualification

Skills & Knowledge

Essential criteria

• Knowledge and experience of delivering a full IG function across an organisation including information sharing and transfer, legislation, training, FOIA/EIR, Subject Access requests, IG incidents, IG risk and records management
• Excellent communication skills in order to communicate records management issues at a senior management and clinical/corporate staff level
• Highly developed analytical skills in order to deal with complex facts or situations requiring analysis including issues involving a multiplicity of targets/objectives
• Demonstrates accountability for decisions taken, by considering consequences, impacts and implications
• Overcomes obstacles, and shows resilience in achieving desired
• Ability to interpret complex data sets
• Ability to persuade and engage staff of the importance of records management projects and initiatives
• Ability to negotiate with and motivate sites on project delivery, including linking with the Estates function on other initiatives
• Lead specialist for records management function and able to interpret national policies for own specialism. Acts without reference to manager in capacity as records management lead.
• Confidence and expertise to propose policy or process changes including where there is an impact beyond own area
• Ability to sustain effective relationships both internally and externally
• Must have the ability to make judgements where there are conflicting views (for example, on projects) and there is the need to make decisions on complex issues
• Excellent planning and organisational skills with the ability to effectively reprioritise where necessary

Desirable criteria

• Ability to understand complex legislation and to translate this into requirements for implementation and to effectively contribute to managing large scale change within an organisation
• Experience in implementing and/or supporting EDMS or EDRMS solutions
• High level of computer literacy including Microsoft Office

Other

Essential criteria

• Ability to sustain the attention to detail required for checking documents/records, writing reports and protocols and analysing statistics, interruptions to deal with staffing or project issues
• Concentration required when analysing data, checking and reconciling information, answering queries from staff, etc.
• Must be able to work with light to moderate loads as the role will entail on occasion working with paper documents, record files and boxes of records (there will be some physical movement/transport of boxes across short distances using available equipment)

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust