Income Collection and Support Officer

Job description

We are recruiting an Income Collection and Support Officer x 2 at Caerphilly County Borough Council.

Working hours: 37 hours
Contract Type: 2 x Permanent, Full Time
Location: Working hours can be split between home and office depending on specific task requirements.
Team: Housing Services

This position offers an excellent opportunity to become part of our team and provide support across the organisation.

We pay an attractive salary of £31,537 - £34,434 and offer access to training and development opportunities.

We are seeking an enthusiastic and customer-focused Income Collection & Support Officer to join our busy team. You will manage rent accounts, recover arrears, negotiate repayment arrangements, and provide support to residents experiencing financial difficulties.

The role also includes representing the Authority at County Court hearings when required. We are looking for someone with excellent communication skills, empathy, resilience, and the ability to handle challenging situations professionally. If you can work independently and as part of a team, we'd love to hear from you.

For the role, we ask that you have:

• Level 3 qualification
• Current working knowledge of welfare benefits, housing benefits and Universal Credit.
• Experience of working within a Housing environment.
• Full UK Category B (Cars) driving licence and the use of a motor vehicle insured for business / work purposes to travel throughout the borough to visit tenants, attend meetings and Court.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Darren Morgan / Jonathan Morgan on 01443 811450 or email [email protected] / [email protected]

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact [email protected] for further information.

Caerphilly County Borough Council does not receive applications submitted via the StudySmarter website. All applications must be submitted through our official Council website.

This role requires a basic check with the Disclosure and Barring Service.