Imaging Patient Administrator

Job description

Detailed job description and main responsibilities

Roles and responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Update patient details on Soliton/Cerner as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all imaging referrals are managed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the Imaging areas as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the referrals and bookings are managed within the department targets.

Person specification

administration experience

Essential criteria

• Demonstrable experience of working in an administrative role in a busy office environment
• 1 year
• Communicating with members of the public and patients
• 1 year
• Demonstrable experience of working within customer-driven service and working to strict targets
• 1 year
• Working in NHS or other similar health care environment
• Willing to learn new systems
• Able to explain procedures and policy to other staff
• Competent working knowledge of windows based computer systems including Microsoft Packages

Desirable criteria

• Familiarity with medical records and clinical correspondence
• Familiarity with Trust's PAS and other electronic patient administration and documentation systems
• Knowledge of Elective Access policy framework

Proven experience of dealing with complex telephone calls

Essential criteria

• Proven experience of dealing with complex telephone calls

Desirable criteria

• Proven experience of dealing with complex telephone calls

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on