Imaging Patient Administrator

Job description

Job summary

West Middlesex Site - Clinical Imaging Department

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex site working in our busy Clinical Imaging department.Working in the clinical reception/back office, you should have telephone experience and ideally experience of working with Cerner or other PAS systems. You should have a good team spirit as well as being able to work autonomously.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you

3x Full-time (37.5 hours), 1x Part-time (20 hours)

Working Monday to Friday 9.00am-5.00pm, 12.00pm-8.00pm, and some weekends

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitalalong with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Job description

Job responsibilities

Roles and responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Update patient details on Soliton/Cerner as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all imaging referrals are managed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the Imaging areas as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the referrals and bookings are managed within the department targets.

Job description
Job responsibilities

Roles and responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Update patient details on Soliton/Cerner as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all imaging referrals are managed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the Imaging areas as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the referrals and bookings are managed within the department targets.

Person Specification

administration experience

Essential

• Demonstrable experience of working in an administrative role in a busy office environment
• 1 year
• Communicating with members of the public and patients
• 1 year
• Demonstrable experience of working within customer-driven service and working to strict targets
• 1 year
• Working in NHS or other similar health care environment
• Willing to learn new systems
• Able to explain procedures and policy to other staff
• Competent working knowledge of windows based computer systems including Microsoft Packages

Desirable

• Familiarity with medical records and clinical correspondence
• Familiarity with Trust's PAS and other electronic patient administration and documentation systems
• Knowledge of Elective Access policy framework

Proven experience of dealing with complex telephone calls

Essential

• Proven experience of dealing with complex telephone calls

Desirable

• Proven experience of dealing with complex telephone calls

Person Specification
administration experience

Essential

• Demonstrable experience of working in an administrative role in a busy office environment
• 1 year
• Communicating with members of the public and patients
• 1 year
• Demonstrable experience of working within customer-driven service and working to strict targets
• 1 year
• Working in NHS or other similar health care environment
• Willing to learn new systems
• Able to explain procedures and policy to other staff
• Competent working knowledge of windows based computer systems including Microsoft Packages

Desirable

• Familiarity with medical records and clinical correspondence
• Familiarity with Trust's PAS and other electronic patient administration and documentation systems
• Knowledge of Elective Access policy framework

Proven experience of dealing with complex telephone calls

Essential

• Proven experience of dealing with complex telephone calls

Desirable

• Proven experience of dealing with complex telephone calls

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust
Address

West Middlesex Universtiy Hospital

Twickenham Road

Isleworth

TW7 6AF

United Kingdom

Employer's website