IBD Admin Assistant - Huntingdon

Job description

Job summary

Responsible for day-to-day administrative duties, co-ordinating patient care as directed. Assisting with data input, and data base management updating patient details as required. Ensuring the use of good communication and customer care skills to both patients and staff.

*Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*

Main duties of the job

Administration/Clerical Services

To assist IBD Nurses with routine administrative duties.

To photocopy, scan and ensure stationary is all stocked at all times.

To answer telephone calls and deal with non-nursing/non-medicalenquiries.

To work within the required timescales and targets to ensure patients appointments are timely and efficient meeting cancer and waiting time targets.

To work in conjunction with the Trust Waiting List/ Access Policy .A high standard of data quality must be maintained at all times

To operate the Trust's Computer Systems, full training will be provided

To send correspondence to patients and to make and receive telephone calls in a polite manner.

To undertake any pilot work as part of service improvement within the Trust

To provide work in a collaborative manner with the IBD team and others to ensure efficiency of service provision.

To assist the Admin and Audit assistant to the IBD nurses and UPGI CNS Teams.

To ensure all data collection and processing undertaken is consistently accurate and timely and complies with The Trust Data Quality Policy and local procedures.

To undertake any other similar duties in line with the key purpose of the job.

About us

We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.

Job description

Job responsibilities

Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team.

Job description
Job responsibilities

Please see the attached job description which gives full details of the role. Alternatively call to arrange an informal visit to meet the team.

Person Specification

Education

Essential

• GCSE (A-C) or equivalent in English and mathematics
• Previous administration experience

Desirable

• IT qualification (eg European Computer Driving Licence) or equivalent experience

Experience

Essential

• Basic computer/keyboard skills
• Positive customer care skills, experience of dealing with the public

Desirable

• Experience with the Patient Administration System (PAS)

Knowledge

Essential

• Able to identify problems and recommend solutions

Key Skills

Essential

• Ability to work effectively in a busy environment
• Able to liaise with all health professionals
• Excellent verbal, written communication and listening skills
• Good telephone manner and clear diction

Person Specification
Education

Essential

• GCSE (A-C) or equivalent in English and mathematics
• Previous administration experience

Desirable

• IT qualification (eg European Computer Driving Licence) or equivalent experience

Experience

Essential

• Basic computer/keyboard skills
• Positive customer care skills, experience of dealing with the public

Desirable

• Experience with the Patient Administration System (PAS)

Knowledge

Essential

• Able to identify problems and recommend solutions

Key Skills

Essential

• Ability to work effectively in a busy environment
• Able to liaise with all health professionals
• Excellent verbal, written communication and listening skills
• Good telephone manner and clear diction

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Hinchingbrooke Hospital

Hinchingbrooke Park

Huntingdon

PE29 6NT

United Kingdom

Employer's website