IBA Account Handler

Job description

Provide an accounting administration service for specified Business Units within Howden Group Holdings. Achieve targets, develop the business and deliver an excellent comprehensive service. Ensure that responsibilities are completed in accordance with the relevant Company and/or Group policies.

Key Responsibilities / Accountabilities

Clients
* Develop strong relationships with the Business Units, Suppliers & Markets
* Respond to the Business Units' requirements as appropriate

* Work with clients to clear outstanding debts
* Behave with all clients (both internal and external) fairly and ethically

Technical
* Assist with the reconciliation of accounts to markets and clients

* Assist with the reconciliation of receipts and payments with invoices

* Assist with reviewing and processing of IBA payment requests
* Ensure all claim payment requests are forwarded to cashiers within agreed timeframe
* Review and forward IBA settlements to cashiers within agreed timeframe
* Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes
* Assist with processing of relevant entries onto Group company IBA systems
* Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can
action as appropriate
* Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole
* Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed

Skills and abilities needed to perform role
* Client focused
* Strong written and face to face communication skills
* Attention to detail with ability to produce accurate documentation and to file documents appropriately
* Ability to work effectively within a team
* Focus on achieving results
* Self-motivated
* Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
* Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
* Able to undertake and demonstrate competence in technical training, as required by the industry regulator

Knowledge and Experience
* Experience not essential, training will be given. However, preference will be given to applicants who have some experience
of working in an office environment in an administrative capacity, ideally with numerical information
* It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market
Professional Qualifications
* GCSE's (or equivalent) including Maths and English essential (to Grade C)