HR People Coordinator

Job description

Job summary

Welcome to FCMS!

Pay: £25,808.00per annum

Hours: 37 hours per week

Reports to: HR People Manager but works withall the People Managers and People Team

Base: Newfield House; Blackpool but will be requiredto visit and potentially work from any of the sites we support. This is a rolethat supports all the business units.

*Pleasenote that our roles are not being considered for sponsorship at this time*

Theway we treat and support our people is an immense responsibility. We are keento hear from candidates who can offer a common-sense, approachable and caringattitude, alongside excellent organisational skills and attention to detail.

Youwill enjoy helping others, building positive relationships and ensuring thatcolleagues receive timely and professional support. You will be someone whotakes pride in delivering excellent customer service, thrives in a busyenvironment and can maintain confidentiality whilst handling sensitive matters.

Youwill be passionate about people, committed to continuous improvement and eagerto contribute positively to a team that supports the delivery of exceptionalpatient care through exceptional colleague experiences.

Main duties of the job

TheHR People Coordinator will provide professional, responsive and efficientcoordination and administrative support across the People & Wellbeingfunction.

Workingclosely with the HR People Managers, the post-holder will act as a first pointof contact for many colleague and manager queries, ensuring that peopleprocesses are delivered consistently, accurately and in line withorganisational policies and employment legislation.

Therole will contribute significantly to the employee lifecycle, support workforcewellbeing initiatives and maintain the HR systems, records and processes thatunderpin an effective People function. The position plays a vital role inensuring managers and colleagues receive a high-quality service that reflectsFCMS values and culture.

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Job description

Job responsibilities

Day to Day Duties to include, but notexhaustive:

HR Coordination &Employee Lifecycle

Coordinate and administer all employmentlifecycle activities including contractual changes and offboarding.

Prepare contracts of employment, offerletters and related employment documentation.

Maintain accurate employee records, HRsystems and personnel files in line with GDPR and data protection requirements.

Ensure HR documentation is stored,maintained and archived appropriately.

Monitor probationary review processes andprovide reminders to managers where appropriate.

Employee Relations Support

Act as a first point of contact forroutine HR queries from managers and colleagues.

Provide guidance on policies, proceduresand employment processes, escalating more complex issues to the HR PeopleManager.

Support employee relations casemanagement administration including investigations, disciplinary, grievance andabsence meetings.

Prepare letters, meeting documentationand outcome paperwork as required.

Maintain confidential records relating toemployee relations matters.

Workforce Information, Compliance& Systems

Maintain HR systems and workforcedatabases ensuring accuracy and data integrity.

Produce regular workforce reports andmanagement information relating to absence, turnover, vacancies and otherpeople metrics.

Support compliance monitoring including ProfessionalRegistrations, right-to-work documentation, and other employment requirements.

Assist with internal audits and assuranceactivities including CQC, Information Governance and workforce compliancerequirements.

Support the People Manager with datagathering and analysis to inform workforce planning and decision-making.

Wellbeing, Culture& Engagement

Support delivery of Wellbeinginitiatives.

Assist with colleague engagementactivities, recognition programmes and wellbeing campaigns.

Promote FCMS values, behaviours and apositive workplace culture across the organisation.

Assist with colleague surveys andfeedback initiatives and support subsequent actions.

Payroll & Benefits Administration

Liaise with Payroll to ensure accurateand timely processing of leavers and contractual changes.

Support administration of annual leaverecords, sickness recording and workforce-related benefits.

Resolve routine payroll and employmentadministration queries promptly and professionally.

Stakeholder Relationships

Build positive working relationships withcolleagues and managers across all services.

Provide a welcoming, approachable andprofessional People Team presence.

Work collaboratively with internal andexternal stakeholders to ensure effective communication and coordination ofpeople-related activities.

Continuous Improvement &Development

Identify opportunities to improveadministrative processes and service delivery.

Support implementation of new HRprocesses, systems and projects.

Actively participate in personaldevelopment and learning opportunities.

Contribute positively to the continueddevelopment and growth of the People & Wellbeing Team.

This Job Description will be periodicallyreviewed in light of developing work requirements.The successful candidate will be part of updating this to keep the role currentand relevant.

Our key expectations are:

Self-awareness Living authentically

Adaptability-Being ready to adjust depending on the situation

Openness What you see is what you get

Positivitywith a real sense of being able to strive for the impossible

Generosityof spirit- Everyday should be an opportunity to act with kindness

Abilityto have fun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruptionso this people in our world receive exceptional healthcare for this generation,and the next.

Values:Our organisational culture is very importantto us, so it is vital that the successful candidate livesand breathes complimentaryvalues and behaviours. Our behaviours should be in line with our values whichform part of our Company DNA:

Fun: People rarely succeed unless they are having fun.Happiness is healthy!

Awesome: We arent here to be average, were here to beawesome!

Humble: Were here to make a difference to the lives ofothers, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get thedifficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respondquickly which we do with energy, ideas, and positivity

DisabilityConfident Employer

As users of thedisability confident scheme, we guarantee to interview all disabled applicantswho meet the minimum criteria for the vacancy

DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence). For Driverpositions you will also be required to undertake a Driver check.

Job description
Job responsibilities

Day to Day Duties to include, but notexhaustive:

HR Coordination &Employee Lifecycle

Coordinate and administer all employmentlifecycle activities including contractual changes and offboarding.

Prepare contracts of employment, offerletters and related employment documentation.

Maintain accurate employee records, HRsystems and personnel files in line with GDPR and data protection requirements.

Ensure HR documentation is stored,maintained and archived appropriately.

Monitor probationary review processes andprovide reminders to managers where appropriate.

Employee Relations Support

Act as a first point of contact forroutine HR queries from managers and colleagues.

Provide guidance on policies, proceduresand employment processes, escalating more complex issues to the HR PeopleManager.

Support employee relations casemanagement administration including investigations, disciplinary, grievance andabsence meetings.

Prepare letters, meeting documentationand outcome paperwork as required.

Maintain confidential records relating toemployee relations matters.

Workforce Information, Compliance& Systems

Maintain HR systems and workforcedatabases ensuring accuracy and data integrity.

Produce regular workforce reports andmanagement information relating to absence, turnover, vacancies and otherpeople metrics.

Support compliance monitoring including ProfessionalRegistrations, right-to-work documentation, and other employment requirements.

Assist with internal audits and assuranceactivities including CQC, Information Governance and workforce compliancerequirements.

Support the People Manager with datagathering and analysis to inform workforce planning and decision-making.

Wellbeing, Culture& Engagement

Support delivery of Wellbeinginitiatives.

Assist with colleague engagementactivities, recognition programmes and wellbeing campaigns.

Promote FCMS values, behaviours and apositive workplace culture across the organisation.

Assist with colleague surveys andfeedback initiatives and support subsequent actions.

Payroll & Benefits Administration

Liaise with Payroll to ensure accurateand timely processing of leavers and contractual changes.

Support administration of annual leaverecords, sickness recording and workforce-related benefits.

Resolve routine payroll and employmentadministration queries promptly and professionally.

Stakeholder Relationships

Build positive working relationships withcolleagues and managers across all services.

Provide a welcoming, approachable andprofessional People Team presence.

Work collaboratively with internal andexternal stakeholders to ensure effective communication and coordination ofpeople-related activities.

Continuous Improvement &Development

Identify opportunities to improveadministrative processes and service delivery.

Support implementation of new HRprocesses, systems and projects.

Actively participate in personaldevelopment and learning opportunities.

Contribute positively to the continueddevelopment and growth of the People & Wellbeing Team.

This Job Description will be periodicallyreviewed in light of developing work requirements.The successful candidate will be part of updating this to keep the role currentand relevant.

Our key expectations are:

Self-awareness Living authentically

Adaptability-Being ready to adjust depending on the situation

Openness What you see is what you get

Positivitywith a real sense of being able to strive for the impossible

Generosityof spirit- Everyday should be an opportunity to act with kindness

Abilityto have fun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruptionso this people in our world receive exceptional healthcare for this generation,and the next.

Values:Our organisational culture is very importantto us, so it is vital that the successful candidate livesand breathes complimentaryvalues and behaviours. Our behaviours should be in line with our values whichform part of our Company DNA:

Fun: People rarely succeed unless they are having fun.Happiness is healthy!

Awesome: We arent here to be average, were here to beawesome!

Humble: Were here to make a difference to the lives ofothers, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get thedifficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respondquickly which we do with energy, ideas, and positivity

DisabilityConfident Employer

As users of thedisability confident scheme, we guarantee to interview all disabled applicantswho meet the minimum criteria for the vacancy

DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence). For Driverpositions you will also be required to undertake a Driver check.

Person Specification

Experience

Essential

• Understanding of employment law
• Previous HR Experience

Desirable

• Information Governance understanding and awareness
• Min 2 Years demonstratable HR experience
• Experience of working across multiple services.

Skills, Knowledge & Competencies

Essential

• Ability to organise own workload
• Excellent communication skills (verbal and written)
• IT skills

Desirable

• Full UK Driver's License
• Aptitude for SharePoint & Rotamaster systems

Specific Job Requirements

Essential

• Ability to deal with fast moving situations
• Empathy and Compassion
• Calmness under pressure & when supporting sometimes unhappy situations
• Resilience
• Emotional self-awareness

Qualifications

Essential

• 5 GCSEs A* - C including English Language or equivalent experience.

Desirable

• Ideally CIPD L3 +

Other

Essential

• Approachability that presents a fun, lively and warm character
• Self-motivation
• Desire to succeed
• Ambition
• Take responsibility and be accountable for the part you play in any situation

Person Specification
Experience

Essential

• Understanding of employment law
• Previous HR Experience

Desirable

• Information Governance understanding and awareness
• Min 2 Years demonstratable HR experience
• Experience of working across multiple services.

Skills, Knowledge & Competencies

Essential

• Ability to organise own workload
• Excellent communication skills (verbal and written)
• IT skills

Desirable

• Full UK Driver's License
• Aptitude for SharePoint & Rotamaster systems

Specific Job Requirements

Essential

• Ability to deal with fast moving situations
• Empathy and Compassion
• Calmness under pressure & when supporting sometimes unhappy situations
• Resilience
• Emotional self-awareness

Qualifications

Essential

• 5 GCSEs A* - C including English Language or equivalent experience.

Desirable

• Ideally CIPD L3 +

Other

Essential

• Approachability that presents a fun, lively and warm character
• Self-motivation
• Desire to succeed
• Ambition
• Take responsibility and be accountable for the part you play in any situation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS
Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

United Kingdom

Employer's website