Housing Triage Officer

Job description

Overall Job Purpose

To provide a high-quality first point of contact for customers seeking housing advice and assistance.

To support the prevention and relief of homelessness through effective triage, customer engagement and partnership working in accordance with the Housing Act 1996, Homelessness Reduction Act 2017 and Renters' Rights Act.

You'll be expected to deliver resident-focused services, maintain your professional competence, promote inclusive behaviours, and contribute to continuous service improvement.

The role profile located at the bottom of this advert details the main duties of the job, as well as the behaviours, competencies and professional standards that will be assessed during the recruitment process.

Please note that this is a fixed term opportunity; with a likely duration of 12 months.

Why Join Us?

We love to invest in our people, providing opportunities for professional development, career progression and personal fulfilment. Work-life balance is encouraged, and we offer a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers its employees.

Chartered Institute of Housing (CIH) Professional Standards

All colleagues working within Housing, Wellbeing and Communities teams are expected to embrace the CIH professional standards to ensure that our residents receive the highest levels of service. Further information about the standards can be found via the CIH website and the link below:

Equality, Diversity and Inclusion

We're an equal opportunity employer. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.

Support with Your Application

For support with your application and CV writing, please visit Applying for a Job with Us. If you need additional support with the application process, please contact [email protected] regarding alternative ways to apply.

CLOSING DATE: 25 October 2026 23:59pm
INTERVIEW DATE: 5 November 2026