Housing Services - Support Worker - 20 hours

Job description

We're looking for caring, positive people to join our team and help us provide personalised, high-quality housing-related support to residents and customers across the Isle of Wight. You'll work with people living in supported housing schemes and individual homes, helping them maintain secure housing and develop the skills and confidence to live independently.

As a Support Worker, you'll be part of a supportive team delivering intensive housing management support across our supported housing services. You'll work closely with residents, colleagues and partner agencies to help people sustain their tenancies, achieve agreed goals and access the support they need to live successfully within their communities.

You'll provide practical and emotional support, maintain accurate records, complete support plans, carry out housing management tasks and respond appropriately to safeguarding concerns and emergencies when required.

You will be based at our Newport office on the Isle of Wight, however a large majority of your role will be working within the community. You will therefore need to hold a full driving licence and have access to a vehicle for business use, as regular travel across the Island is required.

About you

You're compassionate, patient and committed to making a positive difference to people's lives. You enjoy working with a wide range of people and are motivated by helping individuals maintain their independence and sustain their housing.

You will need:

• Empathy, compassion and patience when supporting people with a variety of needs

• The ability to build positive relationships and communicate effectively with residents, colleagues and partner agencies

• Good written communication and numeracy skills

• The ability to remain calm in emergencies and respond professionally in challenging situations

• A flexible approach and the ability to adapt to different working environments

• A commitment to equality, inclusion and anti-discriminatory practice

• Basic IT skills and the ability to maintain accurate records

• The ability to work within professional boundaries

• The ability to work effectively as part of a team

• A desire to make a positive contribution to improving people's quality of life and independence

• No previous experience is required - full training and guidance will be provided

• Willingness and ability to work towards an NVQ Level 2 (or equivalent relevant qualification)

• Willingness to undertake training and development required to perform the role

Successful candidates will be subject to an Enhanced DBS check, Adult Barred List check and any other regulatory checks required for the role.

About the team

You'll be part of our Housing Services team, providing intensive housing management support to residents and customers living in supported housing and within the wider community.

The service focuses on helping people maintain secure housing, develop independent living skills and access the support they need to sustain their tenancy and achieve positive outcomes. Working closely with colleagues and partner organisations, you'll play an important role in helping people build confidence, stability and independence.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.