Housing Advice Officer

Job description

The Vacancy

North Lincolnshire Council is looking for Housing Advice Officers to join our Housing and Homeless Prevention team. You will provide practical, person-centred advice and support to people who are homeless or at risk of homelessness, helping them find and sustain settled accommodation while ensuring the Council meets its homelessness responsibilities.

You will assess people's circumstances, investigate homelessness cases, develop and review personalised housing plans, and provide advice on housing options. You will also work with landlords, partner agencies and other Council services to prevent homelessness and find solutions for individuals and families.

The role includes managing cases involving complex needs, preparing decision letters and records, and helping people access appropriate temporary accommodation when required.

We are recruiting on a career grade basis, with appointment at Grade 5, 6 or 7 depending on your skills and experience. At the higher grades, you will take on more complex casework and may deputise for the Housing Advice Co-ordinator, represent the service at partnership meetings, and support colleagues through coaching, mentoring and advice.

You will have experience of working with people who are homeless or vulnerable, strong communication and assessment skills, and the ability to manage a demanding caseload. You will be committed to fair, inclusive and confidential practice, work well independently and with others, and be willing to develop your housing knowledge and skills.

A Level 4 CIH qualification or equivalent experience is required for Grade 7.

The post involves agile working across North Lincolnshire and may require participation in the Council's out-of-hours homelessness emergency service when needed.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For more information please contact James Jellinek, [email protected]

The post is fixed term up to 31 March 2029.

Closing date: 27 November 2026

Interview date: 3 December 2026

Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.

As an employer, we promote and safeguard the welfare of children, young people and vulnerable adults and expect the same commitment from existing and prospective employees or volunteers. Recruitment to this post will follow our safer recruitment procedure which includes us requesting references prior to interview and a DBS check.

The Council

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.

The Benefits

Staff discounts

Annual leave

Access to pensions

Salary sacrifice
schemes

Free car parking

Eye test and glasses reimbursements