HHCS Facilities Lead

Job description

Job summary

The post holder will act as the operational lead for the delivery of high-quality, patient-focused facilities services across all HHCS-owned buildings, including Domestics (hydration), Linen, and Post, spanning all three Trust sites (BNHH, RHCH, and AWMH).

The post holder will be responsible for ensuring services are delivered safely, effectively, and in full compliance with national standards, Trust policies, and statutory requirements, contributing directly to patient experience, infection prevention, and staff safety.

The role includes leading, motivating, training, and developing multi-disciplinary teams to ensure they are competent, equipped, and supported to deliver consistent, high-quality services.

The post holder will establish and maintain effective working relationships with clinical teams, corporate services, contractors, and external partners, ensuring performance is monitored, risks are managed, and continuous service improvements are identified and implemented.

The role carries a significant safety and compliance responsibility, ensuring that all activities are undertaken in strict adherence to health and safety legislation and infection prevention and control standards.

Main duties of the job

Statutory Compliance: Ensure HHCS achieves all mandatory requirements in line with statutory compliance, National Cleaning Standards, and Trust Policy.

Operational Leadership: Act as the operational lead for day-to-day activities, ensuring professional standards and benchmarks are met.

Stakeholder Liaison: Liaise with HHFT stakeholders, including clinical staff, infection control, support services, and external stakeholders to ensure services are delivered in a cohesive manner.

Quality Monitoring: Be the responsible person for auditing and monitoring service standards, reporting action plans for any required corrections.

Service Improvement: Continually review the effectiveness of service provision and utilise service-user feedback to generate action plans for improvement.

Incident Management: Investigate complaints and incidents relating to HHCS services using Trust reporting procedures and agreed SLAs.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital.

The post holder will be employed by Hampshire Hospitals Contract Services Ltd. (HHCS) a wholly owned subsidiary of Hampshire Hospitals NHS Foundation Trust (HHFT). HHCS currently owns and operates several buildings and services within and on behalf of HHFT and is expanding with several new buildings opened and taken over in the past year.

Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Your Next Career Move Made Easier - Accommodation May Be Offered

We understand relocating can be a big step. Hampshire Hospitals may be able to provide accommodation options for successful candidates, depending on availability. If this something you would like to explore please contact Southern Housing on 02080 360017

Job description

Job responsibilities

The post holder will be operationally and managerially responsible for the delivery and HHCS Facilities staff, employed within HHCS buildings. For a full list of responsibilities, please read the attached Job Description.

Job description
Job responsibilities

The post holder will be operationally and managerially responsible for the delivery and HHCS Facilities staff, employed within HHCS buildings. For a full list of responsibilities, please read the attached Job Description.

Person Specification

Training and Qualifications

Essential

• PC Literate (Microsoft Office)
• Good general level of education

Desirable

• Management or leadership qualification
• BICS/BICSc accreditation
• H&S and food/allergen awareness
• Risk assessment experience

Experience

Essential

• Managing customer-focused services and staff
• Managing large staff groups across multiple sites and disciplines

Desirable

• Previous NHS experience
• Experience in service improvement and change

Skills

Essential

• Good team communication skills
• General management skills
• Financial management skills
• Ability to prioritise workload and reactionary tasks
• Experience of using a CAFM system.

Desirable

• Risk management and awareness
• Presentation skills

Other

Essential

• Highly self-motivated, confident decision-maker, professional, able to mentor and lead others
• Diplomatic in difficult situations; Flexible, adaptive, and positive approach
• Capable of role's physical demands.
• Ability to work across sites and partake in on-call and out-of-hours duties

Desirable

• Strong resilience and ability to manage challenging or high-pressure situations
• Full driving licence;

Person Specification
Training and Qualifications

Essential

• PC Literate (Microsoft Office)
• Good general level of education

Desirable

• Management or leadership qualification
• BICS/BICSc accreditation
• H&S and food/allergen awareness
• Risk assessment experience

Experience

Essential

• Managing customer-focused services and staff
• Managing large staff groups across multiple sites and disciplines

Desirable

• Previous NHS experience
• Experience in service improvement and change

Skills

Essential

• Good team communication skills
• General management skills
• Financial management skills
• Ability to prioritise workload and reactionary tasks
• Experience of using a CAFM system.

Desirable

• Risk management and awareness
• Presentation skills

Other

Essential

• Highly self-motivated, confident decision-maker, professional, able to mentor and lead others
• Diplomatic in difficult situations; Flexible, adaptive, and positive approach
• Capable of role's physical demands.
• Ability to work across sites and partake in on-call and out-of-hours duties

Desirable

• Strong resilience and ability to manage challenging or high-pressure situations
• Full driving licence;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust
Address

Hampshire Hospitals - Cross Site

Basingstoke, Winchester, Andover

RG24 9NA

United Kingdom

Employer's website