Helpdesk Assistant (Student Support)

Job description

Join our busy and friendly Helpdesk team located at the heart of campus in supporting our students to have the best University experience!

About the role
The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

You will be the first point of contact for our students, welcoming them to our Student Support Centre.

You will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse and demanding workload which also involves interaction with students and parents in distress.

You will possess excellent communication and customer service skills, with experience of working in a service environment, alongside strong IT and organisational skills.

About you
Our ideal candidate will:

• Enjoy helping people and providing an excellent customer experience.
• Be confident using IT systems and Microsoft Office applications to support day-to-day administrative tasks.
• Have the communication skills to listen, understand needs, and provide clear information and signposting.
• Be comfortable working with sensitive information and maintaining confidentiality.
• Thrive in a fast-paced environment, balancing multiple priorities while maintaining attention to detail.
• Work effectively with colleagues across different teams to achieve shared objectives.
• Demonstrate empathy, professionalism, and a commitment to creating an inclusive environment for all.
• Be adaptable, dependable, and enthusiastic about learning and development opportunities.
• Hold five GCSEs at Grade 4/C or above (or equivalent qualification or experience).

Further information
This is a permanent, part-time position working 29.2 hours per week (0.8 fte).

The role is fully campus-based and requires attendance on campus each working day. Occasionally you will be required to work outside of your normal working pattern to attend staff events such as University open days and Arrivals weekends.

For an informal discussion about the role please contact Nik Irvine, Operations Team Leader at [email protected] . However, please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant . an accredited Disability Confident Leader ; autism friendly university , committed to building disability confidence and supporting disabled staff .

What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Employee assistance services through Health Assured, including access to the Wisdom app

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn .
Be Well at Bath
We're committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath .

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Further details:

• Job Description & Person Specification

Terms and Conditions of Employment

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.