Healthcare Assistant

Job description

Job summary

Welcome to FCMS!

Post: Health Care Assistant

Pay: £13.26 depending on qualifications andexperience

Hours:Bank

Accountable to: Head of Clinical Workforce

Base: NewfieldHouse, Blackpool.

*Pleasenote that our roles are not being considered for sponsorship currently*

Overview of Role: We are looking forindividuals with a passion and enthusiasm to work with some of the mostvulnerable and complex people within our community. The right candidate shouldbe approachable and display excellent communication skills, compassion and anon-judgemental attitude. We are looking for a Health care assistant to jointhe team on a bank basis, covering all the services within Inclusion Health.

Main duties of the job

Compass Medical Practice is a GP practice for thosewho are difficult to manage in mainstream practice. Patients are eitherconsulted via telephone/ video link or face to face. When a face-to-faceappointment is required, a risk assessment is undertaken to assess what supportthe clinician requires. Consultations are supported with the use of patientliaison officers and consultations are carried out in our mobile clinic van orin an agreed prebooked venue.

Compass Medical Practice also provides medical coverto temporary patients residing at Thornton House. These are short term patientsthat are residing at Thornton house for either rehab, rest or recouperation. Thereis a weekly ward round and multidisciplinary team meeting. Compass Medicalpractice also offers medical support throughout the week, outside of the wardround, during opening hours.

Our homeless health service is nurse led and isoperates on a Monday, Tuesday, Thursday and Friday from the Salvation Army incentral Blackpool. The nursing team take a multidisciplinary approach, oftenworking with wider services to meet the needs of a complex patient cohort whoare facing multiple disadvantage.

The targeted demand management service offers awound care service in Fleetwood on weekly basis, and a health care assistantled health check service every two weeks.

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Job description

Job responsibilities

We arelooking for individuals with a passion and enthusiasm to work with some of themost vulnerable and complex people within our community. The right candidateswill be approachable and display excellent communication skills, compassion,tolerance, and a non-judgemental attitude.

Day to Day Duties to include, but not exhaustive:

Support theManagement team to ensure all QOF Targets are met

Produce accurate,contemporaneous, and complete records of patient consultation, consistent withlegislation, policies and procedures

Prioritise,organise, and manage own workload in a manner that maintains and promotesquality

Deliver careaccording to local and national guidelines

Obtain and documentconsent for any treatment undertaken and keep the patient at the centre ofhis/her own care, ensuring full participation in decision making

Work within allrelevant policies and procedural guidelines e.g., infection control,chaperoning and risk management

Safeguardingresponsibilities for adults and vulnerable groups, reporting concernsappropriately at the correct time and engaging with services as needed.

Clinical practice:

To support qualifiedclinicians in supporting patients seen within the Complex Lives services

To provide advice for patients with presentingconditions with support of qualified clinicians

To provide Wound Care, undertake ECGS,Observations and Venepuncture to support the trained clinicians.

Patient education and health promotion

Work to attain the service KPIs and targets.

Ensure all patient contact is recorded in atimely manner on the IT systems to enable tracking of patient outcomes, both inreal-time to support ongoing intervention planning and retrospectively tounderstand the impact of the service.

To ensure mandatory training is kept up to date.

Acknowledge andaccommodate barriers to communication and understanding including speech,hearing, language, and emotion.

Flexibility inattending organised educational updates and eagerness to expand on currentknowledge base and cascading new educational information to colleagues wheneverpossible.

Inform the ClinicalManager of any untoward incidents Work within all relevant policies andprocedural guidelines e.g., infection control, safeguarding, chaperoning andrisk management.

Our key expectationsare:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on thesituation

Openness What you see is what you get

Positivity with a real sense of being able to strivefor the impossible

Generosity of spirit- Everyday should be anopportunity to act with kindness

Ability to have fun Taking the role seriously,whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption sothis people in our world receive exceptional healthcare for this generation,and the next.

Values:Our organisational culture isvery important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behavioursshould be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun.Happiness is healthy!

Awesome: We arent here to be average, were here to beawesome!

Humble: Were here to make a difference to the lives ofothers, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get thedifficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respondquickly which we do with energy, ideas, and positivity

DisabilityConfident Employer

Asusers of the disability confident scheme, we guarantee to interview alldisabled applicants who meet the minimum criteria for the vacancy

DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence). For Driverpositions you will also be required to undertake a Driver check.

Job description
Job responsibilities

We arelooking for individuals with a passion and enthusiasm to work with some of themost vulnerable and complex people within our community. The right candidateswill be approachable and display excellent communication skills, compassion,tolerance, and a non-judgemental attitude.

Day to Day Duties to include, but not exhaustive:

Support theManagement team to ensure all QOF Targets are met

Produce accurate,contemporaneous, and complete records of patient consultation, consistent withlegislation, policies and procedures

Prioritise,organise, and manage own workload in a manner that maintains and promotesquality

Deliver careaccording to local and national guidelines

Obtain and documentconsent for any treatment undertaken and keep the patient at the centre ofhis/her own care, ensuring full participation in decision making

Work within allrelevant policies and procedural guidelines e.g., infection control,chaperoning and risk management

Safeguardingresponsibilities for adults and vulnerable groups, reporting concernsappropriately at the correct time and engaging with services as needed.

Clinical practice:

To support qualifiedclinicians in supporting patients seen within the Complex Lives services

To provide advice for patients with presentingconditions with support of qualified clinicians

To provide Wound Care, undertake ECGS,Observations and Venepuncture to support the trained clinicians.

Patient education and health promotion

Work to attain the service KPIs and targets.

Ensure all patient contact is recorded in atimely manner on the IT systems to enable tracking of patient outcomes, both inreal-time to support ongoing intervention planning and retrospectively tounderstand the impact of the service.

To ensure mandatory training is kept up to date.

Acknowledge andaccommodate barriers to communication and understanding including speech,hearing, language, and emotion.

Flexibility inattending organised educational updates and eagerness to expand on currentknowledge base and cascading new educational information to colleagues wheneverpossible.

Inform the ClinicalManager of any untoward incidents Work within all relevant policies andprocedural guidelines e.g., infection control, safeguarding, chaperoning andrisk management.

Our key expectationsare:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on thesituation

Openness What you see is what you get

Positivity with a real sense of being able to strivefor the impossible

Generosity of spirit- Everyday should be anopportunity to act with kindness

Ability to have fun Taking the role seriously,whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption sothis people in our world receive exceptional healthcare for this generation,and the next.

Values:Our organisational culture isvery important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behavioursshould be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun.Happiness is healthy!

Awesome: We arent here to be average, were here to beawesome!

Humble: Were here to make a difference to the lives ofothers, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get thedifficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respondquickly which we do with energy, ideas, and positivity

DisabilityConfident Employer

Asusers of the disability confident scheme, we guarantee to interview alldisabled applicants who meet the minimum criteria for the vacancy

DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence). For Driverpositions you will also be required to undertake a Driver check.

Person Specification

Qualifications

Essential

• Good standard of general education
• NVQ level 3 or equivalent
• Venepuncture
• Wound care
• Ability to record ECGs and observations

Desirable

• Ear syringing
• Diabetic Foot Checks

Experience

Essential

• Passion for working with this patient group.
• Experience of working in GP or Practice, Community, ED or Urgent Care
• Experience working with vulnerable or complex groups of patients.
• Ability to work as a team member.
• Able to exercise initiative in organisation and prioritising.
• Good communication skills both written and oral
• Good Interpersonal skills

Desirable

• Health Promotion Experience
• Up to date with Mandatory Training including Safeguarding Level 3
• Knowledge of EMIS computer systems
• Basic IT skills

Other

Essential

• Willing / able to attend appropriate training.
• Commitment to own personal development.

Communication

Essential

• Good communication skills both written and oral
• Good Interpersonal skills
• Enthusiastic and committed about the role.
• Flexible
• Ability to diffuse difficult situations and deal with difficult members of the public.
• Positive and confident disposition

Person Specification
Qualifications

Essential

• Good standard of general education
• NVQ level 3 or equivalent
• Venepuncture
• Wound care
• Ability to record ECGs and observations

Desirable

• Ear syringing
• Diabetic Foot Checks

Experience

Essential

• Passion for working with this patient group.
• Experience of working in GP or Practice, Community, ED or Urgent Care
• Experience working with vulnerable or complex groups of patients.
• Ability to work as a team member.
• Able to exercise initiative in organisation and prioritising.
• Good communication skills both written and oral
• Good Interpersonal skills

Desirable

• Health Promotion Experience
• Up to date with Mandatory Training including Safeguarding Level 3
• Knowledge of EMIS computer systems
• Basic IT skills

Other

Essential

• Willing / able to attend appropriate training.
• Commitment to own personal development.

Communication

Essential

• Good communication skills both written and oral
• Good Interpersonal skills
• Enthusiastic and committed about the role.
• Flexible
• Ability to diffuse difficult situations and deal with difficult members of the public.
• Positive and confident disposition

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS
Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

United Kingdom

Employer's website