Health Records Adviser

Job description

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

To apply the Trust policies and procedures for the processing of Subject Access Requests (SAR)

To utilise functionality of the DHR system to log and track all SARs requests from individuals, responding to queries and reviewing content.

To make sure SARs Requests are processed within the legal time frames.

To process incoming and outgoing correspondence in a consistent and timely manner.

Person specification

Education/Qualifications

Desirable criteria

• Information governance related training attendance / qualifications.
• Qualification or training relating to GDPR and DPA18

Education/Qualifications

Essential criteria

• Education to GCSE or Equivalent including Mathematics and English
• Knowledge of patient administration and other related systems, acquired through training experience to NVQ3 equivalent level or Advanced Level of Certificate of Technical Competence (IHRIM) and ECDL or equivalent.

Experience

Essential criteria

• Considerable experience in working in health care setting
• Proven administration experience including processing and inputting data
• Customer service experience, face to face and over the phone
• Experience of Maintaining efficient office and filling systems
• Sound knowledge of the General Data Protection Regulations (GDPR) and DPA18

Desirable criteria

• Knowledge of NHS policy and procedures
• Dealing with Subject Access requests
• Dealing with complex issues from the public or service users
• Working knowledge of PAS systems
• Working within a medical records department

Skills Abilities/knowledge

Essential criteria

• Good verbal and communication skills
• Ability to liaise with multidisciplinary team members
• Ability to work methodically
• Ability to work well in a team
• Ability to make decisions, organise and prioritise
• Articulate, calm, polite and well-motivated with a positive attitude to customer care
• Knowledge and understanding of quality issues
• Computer Literacy (eg: Microsoft Word and Outlook)

Desirable criteria

• Experience in data processing and following a process
• Working on Electronic retrieval systems
• Collating and Scanning

Other Requirements

Essential criteria

• Flexibility to meet the needs of the service (e.g. shift work)
• Able to work on both sites and to be flexible to meet the needs of the role

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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