Health Care Assistant Navigator

Job description

Job summary

Mastercall Healthcare is social enterprise organisation. Ourmission is to achieve excellence in the care of our patients, providing a safeand caring high-quality service that is easily accessible. We provide severalinnovative out of hospital services, that have patients at the forefront ofevery service we provide.

An exciting opportunity has arisen to appoint a part-timeHCA at Trafford General hospital. We work on a two-week rota and have thefollowing set shifts available.

Week 1

Tuesday 08.00- 14.00 & 14.00- 20.00

Wednesday 08.00-14.00 & 14.00- 20.00

Friday 08:00- 14.00 & 14.00- 20.00

Week 2

Tuesday 08.00- 14.00 & 14.00- 20.00

Wednesday 08.00-14.00 & 14.00- 20.00

Thursday 08.00- 14.00 & 14.00-20.00

Rate of Pay £13.45 to £15.27 per hour

You must have right to work in the UK as we are unable tooffer graduate or visa sponsorship, and no visa extensions can be offered forthis role.

Previous applicants need not apply

Main duties of the job

The post holder will work under the supervision of theclinical team and undertake appropriate delegated duties. They will workcollaboratively with the team to meet the needs of patients, following policyand procedures to deliver high quality responsive care.

The primary responsibility of the HCA Navigatorwill be to provide an initial assessment of patients attending the serviceincluding, confirmation of identity and presenting complaint, determination ofappropriate clinical stream and priority. If navigated to Mastercall PCC, vitalsigns will be recorded including, temperature, pulse, blood pressure,respirations, oxygen saturation, blood glucose and urinalysis as required.

Patient clinical priority will be established utilising aset of tools validated for use within the service. The post holder will liaisewith the senior clinician on duty to facilitate urgent clinical assessment asrequired.

The role is based within Trafford Primary Care Centre atTrafford General Hospital and the HCA will work as a member of the clinicalteam, supporting registered healthcare professionals in the delivery of anunscheduled primary care service delivered by Mastercall Healthcare.

About us

Mastercall Healthcare has over 30 years experience as aninnovative, highly performing, award-winning Social Enterprise organisation.

We are passionate about providing the very best patient careat the very best place for the patient.

Our Social Value ethos commits us to ensuring the very bestuse of the public pound, maximising the return on investment of ourcommissioners, and supporting the NHS deliver affordable, effective, safepatient centred services.

Our purpose is to ensure that we deliver safe, high quality,patient centred services that support people to live and age well. We are hereto support our community and our health and social care partners. We provide arange of highly effective urgent primary care services that support hospitaladmission avoidance and early supported discharge from hospital whereclinically safe and appropriate.

Employee benefits include:

Living Wage Employer

NHS Pension Scheme

NHS Blue light card/Discount scheme

Flexible working

Career development

Competitive rates of pay

Generous holiday entitlement, long service enhancements andthe option to purchase additional l eave

Wellbeing schemes

Job description

Job responsibilities

HCA duties will include, but are not limited to:

• Support to the clinicians on duty
• A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
• Chaperoning duties when needed
• After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with appointments and walk in patients)
• Preparation and maintenance of clinical areas including appropriate stock control
• Record the tasks for which you have received appropriate training using electronic systems
• Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
• Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
• Administer basic life support and use of AED if necessary
• Support health professionals in the assessment and surveillance of patients health and well-being
• Support health professionals with awareness of health and well-being and how it can be promoted
• Assist with the collection and collation of data on needs related to health and well-being
• Proactively communicate with the team to ensure the smooth running of the shift.
• Be responsible for prioritisation of consultations as clinically indicated within the shift.
• Work with colleagues to maximise effective and efficient delivery of care to patients.
• Record appropriate consultation details on electronic patient records.
• Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
• Follow Mastercalls policies and procedures.
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• Communicate effectively with other team members and with the wider Mastercall teams.

Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.

Job description
Job responsibilities

HCA duties will include, but are not limited to:

• Support to the clinicians on duty
• A range of clinical tasks such as recording vital signs, blood sugar recording and urinalysis as needed
• Chaperoning duties when needed
• After appropriate training, to conduct face to face navigation assessment (for patients presenting to the service with appointments and walk in patients)
• Preparation and maintenance of clinical areas including appropriate stock control
• Record the tasks for which you have received appropriate training using electronic systems
• Use early an appropriate warning score (eg NEWS2) to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure
• Give accurate and appropriate information to patients, relatives and colleagues within the sphere of own competence
• Administer basic life support and use of AED if necessary
• Support health professionals in the assessment and surveillance of patients health and well-being
• Support health professionals with awareness of health and well-being and how it can be promoted
• Assist with the collection and collation of data on needs related to health and well-being
• Proactively communicate with the team to ensure the smooth running of the shift.
• Be responsible for prioritisation of consultations as clinically indicated within the shift.
• Work with colleagues to maximise effective and efficient delivery of care to patients.
• Record appropriate consultation details on electronic patient records.
• Liaise with other local services such as the urgent care centre (UCC) should patients require transfer to these services.
• Follow Mastercalls policies and procedures.
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• Communicate effectively with other team members and with the wider Mastercall teams.

Continuous Professional Development. The post holder will be expected to undertake ongoing personal, clinical and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training.

Person Specification

Qualifications

Essential

• You must have right to work in the UK as we are unable to offer visa sponsorship for this role.
• NVQ3 level 3 Health & Social care or equivalent
• Additional clinical skills training
• GCSE or other certificates of general education
• Up to date basic life support training

General Qualities

Essential

• Demonstrates motivation, reliability and commitment to team working and the development of others
• Flexible, reliable and responsive to change
• Willingness to undergo education/training for both practice and service needs
• Willingness to work towards professional and performance objectives
• Excellent communication skills

Experience

Essential

• 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact.
• Experience working under indirect supervision
• Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
• Demonstrates an understanding of the role of the HCA
• Clinical skills and competency relevant to the role
• IT/Keyboard skills
• Understand issues regarding accountability and delegation

Desirable

• Knowledge of Triage / Navigation

Person Specification
Qualifications

Essential

• You must have right to work in the UK as we are unable to offer visa sponsorship for this role.
• NVQ3 level 3 Health & Social care or equivalent
• Additional clinical skills training
• GCSE or other certificates of general education
• Up to date basic life support training

General Qualities

Essential

• Demonstrates motivation, reliability and commitment to team working and the development of others
• Flexible, reliable and responsive to change
• Willingness to undergo education/training for both practice and service needs
• Willingness to work towards professional and performance objectives
• Excellent communication skills

Experience

Essential

• 2 years previous experience working in primary care or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact.
• Experience working under indirect supervision
• Familiarity with the measuring and recording of baseline observations such as blood pressure etc.
• Demonstrates an understanding of the role of the HCA
• Clinical skills and competency relevant to the role
• IT/Keyboard skills
• Understand issues regarding accountability and delegation

Desirable

• Knowledge of Triage / Navigation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mastercall Healthcare
Address

Trafford Healthcare Nhs Trust

Moorside Road

Urmston

Manchester

M415SL

United Kingdom

Employer's website