Head of South Yorkshire Urgent Care

Job description

Job summary

Welcome to FCMS!

Post: Headof South Yorkshire Urgent Care

Pay: £60,000- £67,743 per annum depending on experience

Hours: 37Hours per week

Accountable to: Deputy Chief Operating Officer

Base: DoncasterSame Day Health Centre

As FCMSs senior representative in South Yorkshire, thepostholder will work in partnership with the Deputy Chief Operating Officer,the Clinical Director, the Clinical Manager and the Business Development team.They will also contribute to FCMS-wide integrated operational and clinicalleadership, transformation and mobilisation, sharing learning and capacitybeyond the South Yorkshire portfolio.

Main duties of the job

The Head of South Yorkshire Services is FCMSs accountablebusiness-unit leader for all services delivered across South Yorkshire,providing integrated operational and clinical leadership alongside financialand system leadership. The postholder will translate FCMS strategy intodelivery, strengthen the organisations position across the region and ensurethat services are safe, effective, responsive, sustainable and aligned topopulation need.

The postholder holds accountability for operational deliveryand for the quality, safety and effectiveness of clinical services, contractualperformance, workforce, risk and the Business Unit budget.

Working with the South Yorkshire Integrated Care Board,Places, Primary Care Networks, NHS providers, local authorities and otherpartners, the postholder will influence pathway redesign, build trustedalliances and identify opportunities that improve outcomes, reduce inequalitiesand support sustainable growth.

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Job description

Job responsibilities

Day to Day Duties to include, but not exhaustive:

Hold overall accountability for the leadership,delivery, development and sustainability of FCMS services across SouthYorkshire, including fulfilling the duties and responsibilities of CQCregistered Manager registration.

Set clear priorities, ownership and performanceexpectations for the Business Unit, ensuring that decisions and actions aredelivered at pace.

Ensure services meet or exceed nationalstandards, contractual obligations, key performance indicators and agreedquality measures, with clear accountability and routine monitoring of delivery.

Own and manage the Business Unit budget througheffective forecasting, efficient resource utilisation and timely recoveryaction where actual or forecast performance deviates from the plan.

Maintain effective control of workforceexpenditure, agency use, establishment, demand and capacity, and identify andescalate any unfunded or over-contract activity, and its financial andoperational impact.

Balance quality, safety, finance, workforce andoperational risk when making decisions, acting within delegated authority andescalating material issues appropriately.

Maintain clear governance, assurance andreporting arrangements so that the Executive Team has an accurate view ofperformance, risk, delivery and required decisions.
Leadership,culture and workforce
Provide visible, compassionate and inclusiveleadership that reflects FCMS values and creates clarity of purpose.

Build a coaching, learning and psychologicallysafe environment in which constructive challenge, openness and continuousimprovement are expected.

Directly lead, manage and develop the BusinessUnits leaders, setting clear objectives, holding them to account, recognisinggood performance and addressing performance, attendance, capability, conductand employee-relations matters promptly, fairly and consistently.

Lead workforce planning, succession, talentdevelopment, engagement and organisational change across the Business Unit.

Ensure teams have the capacity, capability,leadership and support needed to deliver safe, high-quality and financiallysustainable services.
Systemleadership, partnerships and growth
Act as FCMSs senior representative across theSouth Yorkshire health and care system, establishing credibility withcommissioners, providers, local authorities and wider partners.

Influence service and pathway design at theearliest opportunity, ensuring that FCMS contributes operational insight andcredible solutions to system priorities.

Protect and strengthen FCMSs existing positionby maintaining trusted relationships, understanding commissioning intentionsand responding proactively to emerging risks.

Work with the Deputy Chief Operating Officer,Clinical Director and Business Development team to identify, assess, developand mobilise viable service and partnership opportunities.

Ensure proposals and commitments are supportedby robust due diligence, clear ownership, deliverable mobilisation plans andappropriate Executive approval.

Clinicalquality, governance and improvement

Hold overall accountability for the quality,safety and effectiveness of clinical services within the Business Unit,ensuring that robust clinical governance, professional leadership and assurancearrangements are in place and effective. The postholder is not required to be aregistered clinician and will work in partnership with the Clinical Manager,Clinical Director and other registered clinical leaders, who retainprofessional accountability for clinical standards, professional practice andindividual clinical decisions. The postholder remains accountable for obtainingappropriate clinical advice, scrutinising assurance, addressing identified gapsand ensuring that clinical risks, concerns, incidents and performance issuesare acted upon and escalated promptly through agreed governance routes.

Ensure effective systems are in place forsafeguarding, risk management, incident learning, patient experience,regulatory compliance and quality improvement, supported by clear ownership,reporting and assurance.

Lead service transformation and pathway redesignusing evidence, data, patient insight and staff expertise, with benefitsdefined, tracked and sustained.

Ensure significant quality, safety and deliveryrisks are identified early, mitigated or controlled effectively, and thatresulting actions are completed and sustained.
Organisational contribution
Contribute actively to FCMS-wide operationalleadership, strategy, transformation, mobilisation and improvement.

Share learning, resources and effective practiceacross FCMS and support other services when organisational priorities requireit.

Make operational, workforce and financialdecisions within the approved budget, delegated authority and organisationalpolicies.

Our key expectations are:

Self-awareness Living authentically

Adaptability-Being ready to adjust depending on the situation

Openness What you see is what you get

Positivitywith a real sense of being able to strive for the impossible

Generosityof spirit- Everyday should be an opportunity to act with kindness

Abilityto have fun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruptionso this people in our world receive exceptional healthcare for this generation,and the next.

Values: Ourorganisational culture is very important to us, so it is vital that thesuccessful candidate lives and breathescomplimentary values andbehaviours. Our behaviours should be in line with our values which form part ofour Company DNA:

Fun: People rarely succeed unless they arehaving fun. Happiness is healthy!

Awesome: We arent here to be average, were hereto be awesome!

Humble: Were here to make a difference to thelives of others, NOT to see how important we can become

Brave: We challenge the norm. We have thecourage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting:We are intuitive tochanging needs and respond quickly which we do with energy, ideas, andpositivity

DisabilityConfident Employer

As users of the disabilityconfident scheme, we guarantee to interview all disabled applicants who meetthe minimum criteria for the vacancy

DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence). For Driverpositions you will also be required to undertake a Driver check.

Job description
Job responsibilities

Day to Day Duties to include, but not exhaustive:

Hold overall accountability for the leadership,delivery, development and sustainability of FCMS services across SouthYorkshire, including fulfilling the duties and responsibilities of CQCregistered Manager registration.

Set clear priorities, ownership and performanceexpectations for the Business Unit, ensuring that decisions and actions aredelivered at pace.

Ensure services meet or exceed nationalstandards, contractual obligations, key performance indicators and agreedquality measures, with clear accountability and routine monitoring of delivery.

Own and manage the Business Unit budget througheffective forecasting, efficient resource utilisation and timely recoveryaction where actual or forecast performance deviates from the plan.

Maintain effective control of workforceexpenditure, agency use, establishment, demand and capacity, and identify andescalate any unfunded or over-contract activity, and its financial andoperational impact.

Balance quality, safety, finance, workforce andoperational risk when making decisions, acting within delegated authority andescalating material issues appropriately.

Maintain clear governance, assurance andreporting arrangements so that the Executive Team has an accurate view ofperformance, risk, delivery and required decisions.
Leadership,culture and workforce
Provide visible, compassionate and inclusiveleadership that reflects FCMS values and creates clarity of purpose.

Build a coaching, learning and psychologicallysafe environment in which constructive challenge, openness and continuousimprovement are expected.

Directly lead, manage and develop the BusinessUnits leaders, setting clear objectives, holding them to account, recognisinggood performance and addressing performance, attendance, capability, conductand employee-relations matters promptly, fairly and consistently.

Lead workforce planning, succession, talentdevelopment, engagement and organisational change across the Business Unit.

Ensure teams have the capacity, capability,leadership and support needed to deliver safe, high-quality and financiallysustainable services.
Systemleadership, partnerships and growth
Act as FCMSs senior representative across theSouth Yorkshire health and care system, establishing credibility withcommissioners, providers, local authorities and wider partners.

Influence service and pathway design at theearliest opportunity, ensuring that FCMS contributes operational insight andcredible solutions to system priorities.

Protect and strengthen FCMSs existing positionby maintaining trusted relationships, understanding commissioning intentionsand responding proactively to emerging risks.

Work with the Deputy Chief Operating Officer,Clinical Director and Business Development team to identify, assess, developand mobilise viable service and partnership opportunities.

Ensure proposals and commitments are supportedby robust due diligence, clear ownership, deliverable mobilisation plans andappropriate Executive approval.

Clinicalquality, governance and improvement

Hold overall accountability for the quality,safety and effectiveness of clinical services within the Business Unit,ensuring that robust clinical governance, professional leadership and assurancearrangements are in place and effective. The postholder is not required to be aregistered clinician and will work in partnership with the Clinical Manager,Clinical Director and other registered clinical leaders, who retainprofessional accountability for clinical standards, professional practice andindividual clinical decisions. The postholder remains accountable for obtainingappropriate clinical advice, scrutinising assurance, addressing identified gapsand ensuring that clinical risks, concerns, incidents and performance issuesare acted upon and escalated promptly through agreed governance routes.

Ensure effective systems are in place forsafeguarding, risk management, incident learning, patient experience,regulatory compliance and quality improvement, supported by clear ownership,reporting and assurance.

Lead service transformation and pathway redesignusing evidence, data, patient insight and staff expertise, with benefitsdefined, tracked and sustained.

Ensure significant quality, safety and deliveryrisks are identified early, mitigated or controlled effectively, and thatresulting actions are completed and sustained.
Organisational contribution
Contribute actively to FCMS-wide operationalleadership, strategy, transformation, mobilisation and improvement.

Share learning, resources and effective practiceacross FCMS and support other services when organisational priorities requireit.

Make operational, workforce and financialdecisions within the approved budget, delegated authority and organisationalpolicies.

Our key expectations are:

Self-awareness Living authentically

Adaptability-Being ready to adjust depending on the situation

Openness What you see is what you get

Positivitywith a real sense of being able to strive for the impossible

Generosityof spirit- Everyday should be an opportunity to act with kindness

Abilityto have fun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruptionso this people in our world receive exceptional healthcare for this generation,and the next.

Values: Ourorganisational culture is very important to us, so it is vital that thesuccessful candidate lives and breathescomplimentary values andbehaviours. Our behaviours should be in line with our values which form part ofour Company DNA:

Fun: People rarely succeed unless they arehaving fun. Happiness is healthy!

Awesome: We arent here to be average, were hereto be awesome!

Humble: Were here to make a difference to thelives of others, NOT to see how important we can become

Brave: We challenge the norm. We have thecourage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting:We are intuitive tochanging needs and respond quickly which we do with energy, ideas, andpositivity

DisabilityConfident Employer

As users of the disabilityconfident scheme, we guarantee to interview all disabled applicants who meetthe minimum criteria for the vacancy

DBS - Thispost is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975and as such it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions. This will require three forms of valid ID to beproduced and verified. The onboarding process is also subject to anOccupational Health check, suitable professional references and eligibility towork in the UK (with the requirement to provide relevant documentation asevidence). For Driverpositions you will also be required to undertake a Driver check.

Person Specification

Personal attributes and behaviours

Essential

• High levels of integrity, self-awareness, emotional intelligence and personal accountability.
• Resilient, adaptable and calm when working through ambiguity, challenge and organisational change.
• Open and transparent, creating a psychologically safe environment in which constructive challenge, learning and continuous improvement are encouraged.
• Collaborative, curious and solution-focused, with the confidence to act at pace.

Desirable

• Evidence of wider professional or system leadership contribution.

Experience

Essential

• Significant senior leadership experience with accountability for complex operational services across multiple sites, teams or service areas within healthcare, social care, or a comparable regulated environment.
• Direct responsibility for a substantial budget, including financial planning, cost control, productivity, forecasting and delivery of timely recovery action where performance deviates from the plan.
• Delivery against contracts, key performance indicators, quality standards, clinical governance requirements and regulatory obligations, including taking timely action where performance or assurance falls below the required standard.
• Leadership of workforce planning, engagement, organisational development, performance management and change.
• Leading service improvement, transformation or pathway redesign from concept through implementation and benefits realisation.
• Partnership working and influencing across organisational boundaries at senior level.
• Commercial awareness and experience of identifying, appraising and developing strategically, operationally and financially viable service or partnership opportunities.

Desirable

• Experience in urgent, emergency, integrated or community services.
• Service mobilisation, tender development or contract negotiation experience.
• Operating with executive boards, commissioners or senior system forums.
• Experience within the South Yorkshire health and care system.

Qualifications

Essential

• Degree-level and/or leadership and management qualification, or equivalent senior leadership experience.
• Evidence of relevant continuing professional development.

Desirable

• Postgraduate qualification in healthcare management, public health, business or a related field.
• Qualification in quality improvement, project, programme or change management.

Experience

Essential

• Significant senior leadership experience with accountability for complex operational services across multiple sites, teams or service areas within healthcare, social care, or a comparable regulated environment.
• Direct responsibility for a substantial budget, including financial planning, cost control, productivity, forecasting and delivery of timely recovery action where performance deviates from the plan.
• Delivery against contracts, key performance indicators, quality standards, clinical governance requirements and regulatory obligations, including taking timely action where performance or assurance falls below the required standard.
• Leadership of workforce planning, engagement, organisational development, performance management and change.
• Leading service improvement, transformation or pathway redesign from concept through implementation and benefits realisation.
• Partnership working and influencing across organisational boundaries at senior level.
• Commercial awareness and experience of identifying, appraising and developing strategically, operationally and financially viable service or partnership opportunities.

Desirable

• Experience in urgent, emergency, integrated or community services.
• Service mobilisation, tender development or contract negotiation experience.
• Operating with executive boards, commissioners or senior system forums.
• Experience within the South Yorkshire health and care system.

Leadership, commercial and partnership skills

Essential

• Demonstrates values-driven, compassionate and inclusive leadership, creating clarity, delegating effectively and holding others to account while remaining committed to improving patient outcomes and reducing health inequalities.
• Ability to interpret complex operational and financial information, including the relationship between activity, workforce, quality and contribution, and translate it into clear priorities and action.
• Highly developed stakeholder management, influencing and negotiation skills, including the ability to influence without direct authority.
• Strong coaching, mentoring, communication and performance-management skills.
• Demonstrates sound judgement and autonomous decision-making within delegated authority, balancing safety, quality, finance, workforce, reputation and contractual risk, and escalating appropriately.

Desirable

• Existing senior relationships across South Yorkshire.
• Experience of supporting bids, due diligence or commercial negotiation.

Knowledge

Essential

• Strong knowledge of the NHS landscape, integrated care systems and place-based working within the South Yorkshire geography.
• Understanding of clinical and corporate governance, quality improvement, safeguarding, regulation, risk management and the assurance responsibilities of a leader.
• Understanding of population health, health inequalities and how system priorities are translated into service delivery.

Desirable

• Detailed knowledge of urgent and emergency care pathways.
• Knowledge of digital transformation and data-enabled improvement in healthcare.

Person Specification
Personal attributes and behaviours

Essential

• High levels of integrity, self-awareness, emotional intelligence and personal accountability.
• Resilient, adaptable and calm when working through ambiguity, challenge and organisational change.
• Open and transparent, creating a psychologically safe environment in which constructive challenge, learning and continuous improvement are encouraged.
• Collaborative, curious and solution-focused, with the confidence to act at pace.

Desirable

• Evidence of wider professional or system leadership contribution.

Experience

Essential

• Significant senior leadership experience with accountability for complex operational services across multiple sites, teams or service areas within healthcare, social care, or a comparable regulated environment.
• Direct responsibility for a substantial budget, including financial planning, cost control, productivity, forecasting and delivery of timely recovery action where performance deviates from the plan.
• Delivery against contracts, key performance indicators, quality standards, clinical governance requirements and regulatory obligations, including taking timely action where performance or assurance falls below the required standard.
• Leadership of workforce planning, engagement, organisational development, performance management and change.
• Leading service improvement, transformation or pathway redesign from concept through implementation and benefits realisation.
• Partnership working and influencing across organisational boundaries at senior level.
• Commercial awareness and experience of identifying, appraising and developing strategically, operationally and financially viable service or partnership opportunities.

Desirable

• Experience in urgent, emergency, integrated or community services.
• Service mobilisation, tender development or contract negotiation experience.
• Operating with executive boards, commissioners or senior system forums.
• Experience within the South Yorkshire health and care system.

Qualifications

Essential

• Degree-level and/or leadership and management qualification, or equivalent senior leadership experience.
• Evidence of relevant continuing professional development.

Desirable

• Postgraduate qualification in healthcare management, public health, business or a related field.
• Qualification in quality improvement, project, programme or change management.

Experience

Essential

• Significant senior leadership experience with accountability for complex operational services across multiple sites, teams or service areas within healthcare, social care, or a comparable regulated environment.
• Direct responsibility for a substantial budget, including financial planning, cost control, productivity, forecasting and delivery of timely recovery action where performance deviates from the plan.
• Delivery against contracts, key performance indicators, quality standards, clinical governance requirements and regulatory obligations, including taking timely action where performance or assurance falls below the required standard.
• Leadership of workforce planning, engagement, organisational development, performance management and change.
• Leading service improvement, transformation or pathway redesign from concept through implementation and benefits realisation.
• Partnership working and influencing across organisational boundaries at senior level.
• Commercial awareness and experience of identifying, appraising and developing strategically, operationally and financially viable service or partnership opportunities.

Desirable

• Experience in urgent, emergency, integrated or community services.
• Service mobilisation, tender development or contract negotiation experience.
• Operating with executive boards, commissioners or senior system forums.
• Experience within the South Yorkshire health and care system.

Leadership, commercial and partnership skills

Essential

• Demonstrates values-driven, compassionate and inclusive leadership, creating clarity, delegating effectively and holding others to account while remaining committed to improving patient outcomes and reducing health inequalities.
• Ability to interpret complex operational and financial information, including the relationship between activity, workforce, quality and contribution, and translate it into clear priorities and action.
• Highly developed stakeholder management, influencing and negotiation skills, including the ability to influence without direct authority.
• Strong coaching, mentoring, communication and performance-management skills.
• Demonstrates sound judgement and autonomous decision-making within delegated authority, balancing safety, quality, finance, workforce, reputation and contractual risk, and escalating appropriately.

Desirable

• Existing senior relationships across South Yorkshire.
• Experience of supporting bids, due diligence or commercial negotiation.

Knowledge

Essential

• Strong knowledge of the NHS landscape, integrated care systems and place-based working within the South Yorkshire geography.
• Understanding of clinical and corporate governance, quality improvement, safeguarding, regulation, risk management and the assurance responsibilities of a leader.
• Understanding of population health, health inequalities and how system priorities are translated into service delivery.

Desirable

• Detailed knowledge of urgent and emergency care pathways.
• Knowledge of digital transformation and data-enabled improvement in healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS
Address

FCMS

Doncaster Same Day Health Centre

Cavendish Court, South Parade

Doncaster

Yorkshire

DN1 2DJ

United Kingdom

Employer's website