Head of Service Delivery

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We are seeking an experienced Head of Service Delivery to lead the end-to-end London Secure Data Environment Research Service. The London SDE is a jointly owned resource for London, bringing together linked, de-identified health and care data in a secure environment to support discovery, service improvement and research for public benefit.

You will own the researcher journey from first enquiry and feasibility through governance, onboarding, data delivery, analysis support and study completion. Working across the NHS, universities, life sciences and technical partners, you will turn complex user needs into clear data, analytics and platform requirements-and translate technical constraints into practical advice.

This is a senior leadership role for someone who combines research-data expertise with outstanding delivery discipline. You will oversee a diverse portfolio, manage risks and resources, improve service standards, lead senior colleagues and build trusted relationships across London. You will champion strong governance, transparency and meaningful patient and public involvement.

You will bring substantial experience of complex research, data or digital services; confidence working with real-world health data, clinical informatics and feasibility assessment; and the ability to lead through ambiguity while keeping users, quality and public benefit at the centre.

Main duties of the job
• Provide senior ownership of the end-to-end London SDE Research Service, ensuring researchers, life sciences partners and NHS organisations receive a clear, consistent and responsive service.
• Translate service-user requirements for data, analytics and platform capability into clear technical requirements, and translate technical constraints into practical advice.
• Lead continuous improvement of service delivery methods, data advisory practice, researcher support standards and portfolio oversight.
• Maintain safe, governed access to linked, de-identified health and care data while strengthening transparency, public trust and patient and public involvement.
• Identify delivery risks and operational constraints, develop mitigations and ensure the service remains aligned to the London SDE business plan.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environme